Supervisor, Timekeeping

Asurion; Mabalacat; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health, dental, vision

Retirement plan

Paid time off

Education support

Ongoing training

Job summary

Asurion Clark is seeking a Timekeeping Supervisor to lead a team of Timekeeping Associates and ensure accurate time tracking and payroll for 10,000+ employees. You will collaborate with Operations, HR, and Finance to deliver timely submissions with strong data integrity.

The role requires 2+ years of supervisory timekeeping experience, 3+ years in timekeeping, and proficiency with UKG/Kronos or similar systems; this is an onsite position at Clark, Philippines, with shift flexibility.

Qualifications

• 2+ years leading professional employees in payroll or timekeeping.
• 3+ years of timekeeping experience.
• Proficiency with UKG/Kronos or similar systems.

Responsibilities

• Lead, schedule, manage, and train a team of Timekeeping associates to ensure accurate data for payroll feeds.
• Enter Paid Time Off and adjust time as needed to reflect absences or changes.
• Communicate exceptions and payroll deadlines with employees and supervisors.
• Collaborate with cross-functional teams to improve timekeeping processes and system usage.

Skills

Timekeeping

Leadership

Payroll systems

Education

High School Diploma

Tools

UKG Kronos

Job description

Company Overview

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

Role Overview

The Timekeeping Supervisor is responsible for leading a team of Timekeeping Associates to support accurate time tracking and pay for an organization of 10,000+ employees. This leader is responsible for managing their team to ensure all deliverables and submissions are accurate and on time, building relationships with a cross-functional business team including Operations, HR, Finance, and other stakeholders, providing clear reporting and communication to an audience up to and including the Director level, and developing their timekeeping associates to achieve their full potential.

Essential Duties and Responsibilities

• Lead, schedule, manage, and train a team of anywhere from 6 – 15 Timekeeping associates to:
• Ensure the timekeeping system is properly maintained to ensure the accuracy of the data for the payroll feed.
• Enter Paid Time-Off and make adjustments for time missed by employees.
• Communicate with employees and supervisors to ensure exceptions are captured in the timekeeping system.
• Ensure all payroll submission deliverables are accurate and all deadlines are met
• Make adjustments for system issues (e.g. phones logged off) and employee issues (e.g. logged off by mistake).
• Follow-up with supervisors to ensure they have checked and approved their employees’ timecards.
• Clearly and effectively communicate performance results, trends, and/or problem areas to high-level audiences
• Partner with intra-departmental and cross-functional teams to improve processes, systems, and outcomes
• Act as a POC for all timekeeping-related requests or concerns
• Make proactive recommendations for process improvements or other changes that can better the team’s performance

Here’s what you’ll bring to the team

• Any Finance- or HR-related field or its equivalent
• High School Diploma
• Must be amenable to work onsite at Asurion Clark office
• 2+ years leading professional employees required (leadership experience in a payroll- or timekeeping-related field is a plus)
• 3+ years of experience with Timekeeping
• Proficiency in UKG (both Payroll & WFM) / Kronos or other similar time tracking systems
• Strong organizational and time management skills
• Excellent communication and presentation skills
• Not required, but highly desirable: Intermediate to advanced experience with Microsoft Excel and PowerPoint Experience in process improvement / Six Sigma

Personal Competencies and Attributes

• Managing through change.
• Customer champion.
• Driving performance execution and results.
• Problem-solving and decision making.
• Supporting collaboration.
• Divine discontent.
• Intellectual horsepower and learning agility.
• Displaying credibility and influence.
• Ability to remain focused in a sedentary role.
• Ability to work with remote supervision.
• Must be open to work at night and in shifting schedule which may fall on a weekend.

We take care of you (benefits/perks)

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

About Asurion

Asurion helps people protect, connect, and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps, or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it. Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.