Operations Manager

Rose Pharmacy Inc.; General Santos; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Rose Pharmacy Inc. is seeking an Operations Manager to oversee daily pharmacy branch operations, drive growth, and ensure compliance with DOH and FDA standards. You will lead Store Heads, manage budgets, plans, and performance, and coordinate cross-functional activities to support area goals.

The role focuses on efficiency, accountability, and customer focus, with responsibility for market analysis, expansion planning, and ensuring quality across stores.

Qualifications

• Bachelor's degree required; MBA preferred.
• At least 5 years in retail or pharmaceutical operations, with 2–3 years in leadership.

Responsibilities

• Directs and supervises daily operations of all pharmacy branches.
• Monitors sales, inventory, and operational metrics to achieve targets.
• Ensures compliance with government and company regulations for pharmaceutical retail.
• Implements standard operating procedures to maintain consistency and quality.
• Leads and develops Store Heads and branch personnel to enhance performance.
• Participates in budgeting, sales forecasting, and area planning.
• Coordinates cross-functional operations and communicates corporate policies.

Skills

Leadership

Analytical skills

Problem solving

Communication

Interpersonal skills

MS Office

Retail systems

Education

Bachelor's degree in Business Administration or Pharmacy

Tools

Retail management systems

Job description

RESPONSIBILITIES & DUTIES: This role oversees daily operations of Rose Pharmacy branches, ensuring efficiency, compliance, and achievement of sales and profitability targets. It leads and develops branch personnel, manages training and performance, and fosters a culture of accountability and customer focus. The position drives business growth through market analysis, expansion planning, and budgeting, while ensuring adherence to regulatory and quality standards. It also coordinates cross-functional operations, communicates corporate policies, and monitors performance to recommend improvements for operational excellence.

Operations Management

Directs and supervises daily operations of all assigned pharmacy branches to ensure smooth and efficient store performance.

• Monitors sales, inventory, and operational metrics to achieve area targets and profitability goals.
• Ensures strict compliance with government and company regulations related to pharmaceutical retail operations.
• Implements standard operating procedures (SOPs) to maintain consistency and quality across stores.

People Management

Leads, motivates, and develops Store Heads and branch personnel to enhance performance and productivity.

Business Development and Planning

Identifies potential sites for new store openings or expansion.

• Analyzes market trends and customer needs to develop area growth strategies.
• Prepares and submits area business plans and reports to management.
• Participates in budget preparation, sales forecasting, and target setting.

Compliance and Quality Assurance

Ensures all branches comply with DOH, FDA, and other regulatory requirements.

• Monitors adherence to company policies on pharmacy operations, product handling, and customer service.
• Coordinates with quality assurance and audit teams to address compliance gaps.

Communication and Coordination

Conducts regular area meetings to align store operations with company objectives.

• Communicates corporate updates, policies, and initiatives to store teams.
• Coordinates with other departments to resolve operational concerns.
• Represents the company in handling major issues or concerns within the area.

Reporting and Administration

Consolidates and validates store performance reports for management review.

• Submits timely and accurate reports on sales, manpower, and operational activities.
• Recommends process improvements to enhance operational efficiency and customer satisfaction.

QUALIFICATIONS:

Bachelor's degree in Business Administration, Pharmacy, or a related field (MBA preferred).

• At least 5 years of experience in retail or pharmaceutical operations, with 2-3 years in a leadership role.
• Strong leadership, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office applications and familiar with retail management systems.