Operations Manager/Supervisor

RCX Recruitment Inc.; Makati; On-site; PHP 669,600 - 892,800; Full time

Job summary

A recruitment agency in the Philippines is seeking an experienced Operations Manager to oversee daily operations, lead a team, and implement process improvements. The ideal candidate will have a Bachelor’s degree in Business Administration and 3-5 years of experience in operations management, preferably in the BPO industry. Strong leadership skills and proficiency in Root Cause Analysis and Six Sigma methodologies are essential. Join us to foster excellence in service delivery and contribute to team development.

Qualifications

• 3-5 years of experience in operations management.
• Previous experience in the BPO industry is preferred.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Oversee daily operations to ensure efficiency and effectiveness.
• Lead and manage a team, providing guidance and support.
• Implement process improvements using Root Cause Analysis and Six Sigma.
• Monitor key performance indicators and report on operational performance.

Skills

Root Cause Analysis

Six Sigma methodologies

Leadership skills

Team development

Education

Bachelor’s degree in Business Administration, Management, or related field

Job description

Description

• Oversee daily operations to ensure efficiency and effectiveness in service delivery.
• Lead and manage a team, providing guidance, support, and development opportunities.
• Implement process improvements using Root Cause Analysis and Six Sigma methodologies.
• Foster a culture of performance excellence and accountability within the team.
• Monitor key performance indicators and report on operational performance to senior management.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration, Management, or related field
• Experience Level: 3-5 years of experience in operations management
• Skills and Competencies: Proficient in Root Cause Analysis and Six Sigma methodologies
• Responsibilities and Duties: Previous experience in the BPO industry is preferred
• Qualities and Traits: Strong leadership and management skills, with a focus on team development
• Working Conditions: Ability to work in a fast-paced and dynamic environment