Operations Leader, Multiline Telco & Call Center

Probe CX; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Probe Group in Eastwood, Quezon City is seeking an Operations Manager to oversee day-to-day operations across multiple lines of business and drive efficient, cost-effective service delivery aligned with client requirements.

You will lead Team Leaders, coach staff, monitor service levels, collaborate with internal departments, and promote continuous improvement to maximize performance and profitability. Strong leadership and budgeting experience are essential.

Qualifications

• Proven experience as an Operations Manager or equivalent role.
• At least 2 years of OM experience preferably in Telco industry.
• Demonstrated leadership and people management skills.
• Experience in budget planning, forecasting, and performance reporting.
• Strong communication, organizational, and decision-making abilities.
• Proficient in MS Office and call center operational tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be amenable to work in Eastwood, Quezon City

Responsibilities

• Oversee operations across multiple lines of business (LOBs), managing Team Leaders and operational staff
• Lead and coach Team Leaders to achieve productivity, quality, customer experience, and client KPI targets
• Ensure daily service levels, compliance standards, and performance objectives are consistently met
• Develop team and individual goals and implement action plans to drive results
• Monitor staffing, workforce coverage, and training needs to ensure operational readiness
• Collaborate closely with internal departments, campaigns, and senior management
• Ensure excellent client service through effective issue resolution and continuous improvement initiatives
• Ensure compliance with company policies, procedures, and operational standards
• Support talent development, succession planning, and team capability building

Skills

Leadership

People management

Budget planning

Forecasting

Communication

Decision making

Organizational skills

MS Office proficiency

Tools

MS Office

Call center tools

Job description

Probe Group in Eastwood, Quezon City is seeking an Operations Manager to oversee day-to-day operations across multiple lines of business and drive efficient, cost-effective service delivery aligned with client requirements.

You will lead Team Leaders, coach staff, monitor service levels, collaborate with internal departments, and promote continuous improvement to maximize performance and profitability. Strong leadership and budgeting experience are essential.