Team Leader: Optimize Ops, Coach Teams, Elevate Client Success

Probe CX; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

Probe CX in Quezon City, Philippines is seeking a Team Leader to coordinate all organizational operations and drive performance improvements in a fast-growing, client-facing environment.

The role requires at least 2 years of team leadership, experience working directly with clients, and a background in customer service or sales (Telco). The successful candidate will coach, present results regularly, and help maintain a safe, compliant workplace.

Qualifications

• At least 2 years of experience as a Team Leader.
• Experience working directly with clients.
• 2 years plus experience in a customer service / sales position or related industry (Telco).

Responsibilities

• Coordinate all organization’s operations.
• Improve performance, productivity, efficiency and profitability through effective methods and strategies.
• Coach for improvement and present results daily, weekly, and monthly with managers and clients.
• Maintain a safe, healthy, and sustainable workplace for all employees and contractors.
• Uphold Probe's privacy, data protection and information security policies.

Skills

Team leadership

Coaching

Client interaction

Presentation

Performance improvement

Tools

Google Sheets

MS Excel

Job description

Probe CX in Quezon City, Philippines is seeking a Team Leader to coordinate all organizational operations and drive performance improvements in a fast-growing, client-facing environment.

The role requires at least 2 years of team leadership, experience working directly with clients, and a background in customer service or sales (Telco). The successful candidate will coach, present results regularly, and help maintain a safe, compliant workplace.