Multi-LOB Operations Leader | Drive Efficiency & Growth

Probe Group; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Probe Group in Quezon City is seeking an experienced Operations Manager to oversee day-to-day operations across multiple lines of business. You will lead Team Leaders, ensure service levels, and drive productivity, quality, and client KPI performance.

The role requires strong leadership, budgeting, and communication skills, and requires work in Eastwood, Quezon City. You will collaborate with cross-functional teams and senior management to implement improvements and maintain compliance with

Qualifications

• Proven experience as an Operations Manager or equivalent role.
• Strong background in call center operations; IT-related contact center experience preferred.
• Demonstrated leadership and people management skills.
• Experience in budget planning, forecasting, and performance reporting.
• Strong communication, organizational, and decision-making abilities.
• Proficient in MS Office and call center operational tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be amenable to work in Eastwood, Quezon City

Responsibilities

• Oversee operations across multiple lines of business, managing Team Leaders and operational staff.
• Lead and coach Team Leaders to achieve productivity, quality, customer experience, and client KPI targets.
• Ensure daily service levels, compliance standards, and performance objectives are consistently met.
• Develop team and individual goals and implement action plans to drive results.
• Monitor staffing, workforce coverage, and training needs to ensure operational readiness.
• Collaborate closely with internal departments, campaigns, and senior management.
• Ensure excellent client service through effective issue resolution and continuous improvement initiatives.
• Ensure compliance with company policies, procedures, and operational standards.
• Support talent development, succession planning, and team capability building.

Skills

Operations management

Leadership

Call center operations

Budgeting & forecasting

Communication

Team coaching

MS Office

Multi-tasking

Tools

MS Office

Job description

Probe Group in Quezon City is seeking an experienced Operations Manager to oversee day-to-day operations across multiple lines of business. You will lead Team Leaders, ensure service levels, and drive productivity, quality, and client KPI performance.

The role requires strong leadership, budgeting, and communication skills, and requires work in Eastwood, Quezon City. You will collaborate with cross-functional teams and senior management to implement improvements and maintain compliance with