Operations Leader: Multi-LOB, Client Excellence

Probe CX; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Probe CX is seeking an Operations Manager in Quezon City to oversee day-to-day operations across multiple lines of business. You will lead Team Leaders, drive productivity, quality, and client KPI targets, and ensure service levels and compliance align with standards.

The role requires 1–2 years in an Operations Manager position, strong leadership and budgeting skills, and proficiency with MS Office and call center tools. Join a fast-growing team in Eastwood, QC.

Qualifications

• 1–2 years of Operations Manager experience.
• Experience in budget planning, forecasting, and performance reporting.
• Strong communication, organizational, and decision-making abilities.
• Proficient in MS Office and call center operational tools.

Responsibilities

• Oversee operations across multiple lines of business (LOBs), managing Team Leaders and operational staff.
• Lead and coach Team Leaders to achieve productivity, quality, customer experience, and client KPI targets.
• Ensure daily service levels, compliance standards, and performance objectives are consistently met.
• Develop team and individual goals and implement action plans to drive results.
• Monitor staffing, workforce coverage, and training needs to ensure operational readiness.
• Collaborate closely with internal departments, campaigns, and senior management.
• Ensure excellent client service through effective issue resolution and continuous improvement initiatives.
• Ensure compliance with company policies, procedures, and operational standards.
• Support talent development, succession planning, and team capability building.

Skills

Leadership

People management

Budget planning

Forecasting

Performance reporting

Communication

Organizational skills

Decision making

Tools

MS Office

Call center tools

Job description

Probe CX is seeking an Operations Manager in Quezon City to oversee day-to-day operations across multiple lines of business. You will lead Team Leaders, drive productivity, quality, and client KPI targets, and ensure service levels and compliance align with standards.

The role requires 1–2 years in an Operations Manager position, strong leadership and budgeting skills, and proficiency with MS Office and call center tools. Join a fast-growing team in Eastwood, QC.