Operations Leader: Multi-LOB Delivery & Performance

Theprobegroup; Philippines; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Probe Group is seeking an Operations Manager to oversee day-to-day operations, drive efficiency, and ensure cost-effective service delivery aligned with quality standards and client requirements.

This role leads Team Leaders across multiple lines of business, coordinating staffing, budgeting, forecasting, and performance reporting to boost productivity and profitability while collaborating with across-department stakeholders.

Qualifications

• 1–2 years of Operations Manager experience.
• Blended account experience preferred.
• Demonstrated leadership and people management skills.
• Experience in budget planning, forecasting and performance reporting.
• Strong communication, organizational and decision-making abilities.
• Proficient in MS Office and call center operational tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Amenable to work in Eastwood, Quezon City.

Responsibilities

• Oversee operations across multiple LOBs, managing Team Leaders and staff.
• Lead and coach Team Leaders to hit productivity, quality and KPI targets.
• Ensure daily service levels, compliance standards and performance objectives.
• Develop team and individual goals and implement action plans.
• Monitor staffing, workforce coverage and training needs.
• Collaborate with internal departments, campaigns and senior management.
• Ensure excellent client service through effective issue resolution and improvements.
• Support talent development, succession planning and team capability building.

Skills

Leadership

People management

Budget planning

Forecasting

Communication

MS Office

Call center tools

Prioritization

Tools

MS Office

Job description

Probe Group is seeking an Operations Manager to oversee day-to-day operations, drive efficiency, and ensure cost-effective service delivery aligned with quality standards and client requirements.

This role leads Team Leaders across multiple lines of business, coordinating staffing, budgeting, forecasting, and performance reporting to boost productivity and profitability while collaborating with across-department stakeholders.