Operations Lead: Process Excellence & Team Growth

Northern Trust Corp; Manila; On-site; PHP 650,000 - 1,200,000; Full time

Benefits offered by this job

Flexible work culture

Career development programs

Philanthropy initiatives

Job summary

Northern Trust is seeking a capable professional to join our Manila office, supporting performance management, staff development, and program administration. You will collaborate with senior leadership on cross-functional initiatives and ensure disciplined execution across teams.

The role requires strong communication, analytical skills, and a proactive approach to process improvement, with opportunities to contribute to a global financial services leader.

Qualifications

• Bachelor's degree or related experience preferred.
• Strong communication and leadership abilities.
• Experience with performance management and staff training.
• Analytical and problem-solving skills required.

Responsibilities

• Conduct performance management and career development for staff.
• Set goals, organize work, monitor activities, ensure timely completion.
• Lead cross-functional, technically challenging initiatives.
• Develop, implement, and manage programs within functions.
• Handle complex activities with significant impact.
• Interact with committees and senior management.
• Manage daily operations and mentor junior staff.
• Maintain team KPIs per service level documents.
• Facilitate discussions and decisions.
• Create and update procedural documents.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Operational excellence

Education

Bachelor's degree or equivalent

Job description

Northern Trust is seeking a capable professional to join our Manila office, supporting performance management, staff development, and program administration. You will collaborate with senior leadership on cross-functional initiatives and ensure disciplined execution across teams.

The role requires strong communication, analytical skills, and a proactive approach to process improvement, with opportunities to contribute to a global financial services leader.