Operations Executive

Storiya AI Pvt Ltd; Hinoba-an; On-site; PHP 420,000 - 660,000; Full time

Job summary

Storiya AI is seeking an Operations Executive to manage day-to-day operations, including order fulfilment, customer communication, and vendor coordination. You will handle administrative tasks and basic accounting, ensuring a seamless experience for customers and partners.

The role requires a Bachelor’s degree and 1–3 years in operations or related fields, with strong organizational skills and proficiency in CRM/ERP tooling. Join a fast-growing startup in the AI storytelling space.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Operations, or related field.
• 1–3 years of experience in operations, administration, customer support, or office management.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Good knowledge of Microsoft Office or Google Workspace.
• Basic understanding of accounting and invoicing.
• Comfortable working with CRM, ERP, and online business tools.

Responsibilities

• Process and manage customer orders from receipt to delivery.
• Coordinate packing, shipping, and dispatch of printed books.
• Track orders and ensure timely fulfilment.
• Communicate with customers regarding enquiries, order updates, and support.
• Coordinate with printing, logistics, and other vendors.
• Maintain accurate order and operational records.
• Assist with invoices, payments, expense tracking, and basic bookkeeping.
• Coordinate with the finance team for reconciliation when required.
• Manage office administration and operational documentation.
• Monitor inventory of packaging and office supplies.
• Identify operational improvements and help streamline internal processes.
• Support cross-functional teams to ensure smooth daily operations.

Skills

Zoho Apps

Logistics Coordination

E-commerce Ops

MS Office/Google Workspace

Education

Bachelor's degree in Business/Commerce/Operations

Tools

MS Office

Google Workspace

Job description

Storiya AI builds AI-powered storytelling experiences, helping people create personalized books, comics, and digital content with ease.

Job Description

About Storiya AI

Storiya AI is building the future of personalized storytelling through artificial intelligence. We create custom storybooks, illustrations, audiobooks, and printed books that bring every story to life. Our mission is to combine creativity and technology to deliver memorable experiences to families and creators worldwide.

Role Overview

We are looking for a highly organized and proactive Operations Executive to manage the day-to-day operational activities of Storiya AI. This role is ideal for someone who enjoys multitasking, solving problems, and ensuring smooth business operations.

You will be responsible for order fulfilment, customer communication, vendor coordination, administrative support, and basic accounting activities while ensuring every customer receives an exceptional experience.

Key Responsibilities

• Process and manage customer orders from receipt to delivery.
• Coordinate packing, shipping, and dispatch of printed books.
• Track orders and ensure timely fulfilment.
• Communicate with customers regarding enquiries, order updates, and support.
• Coordinate with printing, logistics, and other vendors.
• Maintain accurate order and operational records.
• Assist with invoices, payments, expense tracking, and basic bookkeeping.
• Coordinate with the finance team for reconciliation when required.
• Manage office administration and operational documentation.
• Monitor inventory of packaging and office supplies.
• Identify operational improvements and help streamline internal processes.
• Support cross-functional teams to ensure smooth daily operations.

Preferred Skills

• Experience with Zoho applications (Books, CRM, Inventory, Desk, or People).
• Experience coordinating logistics, shipping, or order fulfilment.
• Knowledge of e-commerce or publishing operations is an advantage.

What You'll Do Every Day

• Coordinate with vendors and logistics partners.
• Support customers with order-related enquiries.
• Maintain operational and financial records.
• Ensure every order is packed and delivered accurately.
• Help improve the overall customer experience.

Requirements

• Bachelor's degree in Business Administration, Commerce, Operations, or a related field.
• 1–3 years of experience in operations, administration, customer support, or office management.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Good knowledge of Microsoft Office or Google Workspace.
• Basic understanding of accounting and invoicing.
• Comfortable working with CRM, ERP, and online business tools.
• Ability to multitask in a fast-paced startup environment.
• Positive attitude, attention to detail, and willingness to learn

Why Join Storiya AI?

• Work on an innovative AI-powered storytelling platform.
• Be part of a fast-growing startup with global ambitions.
• Opportunity to learn across operations, customer success, finance, and business management.
• Collaborative and creative work environment.
• Career growth opportunities as the company expands.

If you're passionate about operations, organization, and delivering exceptional customer experiences, we'd love to hear from you.

Reach out to us, and we'll get back to you as soon as possible.