Operations Leader: Drive Service Excellence & Compliance

GET PHILIPPINES, INC.; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

GET PHILIPPINES, INC. is seeking an Operations Manager to lead daily service operations across multiple sites in Metro Manila. The role focuses on delivering efficient, compliant, high-quality services while aligning with organizational standards and contractual obligations.

You will partner with senior leadership to implement operational strategies, optimize resources, and improve customer satisfaction. The position requires strong leadership, communication, and data-driven decision making to

Qualifications

• Bachelor’s degree preferred in operations or business admin.
• 5–7 years in services, operations leadership.
• Experience with multi-site operations.
• Strong reporting and leadership presentations.
• Experience with vendors and client relationships.

Responsibilities

• Oversee day-to-day service operations to ensure efficiency, quality, and compliance.
• Develop, implement, and improve operational systems, processes, and service standards.
• Ensure compliance with legal, safety, labor, and service regulations.
• Translate strategy into operational plans, KPIs, and targets.
• Monitor performance, customer satisfaction, and risks; apply corrective actions.
• Analyze data to identify trends, improve efficiency, and control costs.
• Lead initiatives to improve service quality and client satisfaction.
• Prepare and present reports (weekly, monthly, quarterly, yearly).
• Collaborate with executives and cross-functional teams on best practices.
• Work with senior management on strategic initiatives and special projects.

Skills

Operations management

Leadership

Process improvement

Budgeting & cost control

Vendor & contract management

Data analysis

Communication skills

Education

Bachelor’s degree in Operations Management, Business Administration, or related field

Job description

GET PHILIPPINES, INC. is seeking an Operations Manager to lead daily service operations across multiple sites in Metro Manila. The role focuses on delivering efficient, compliant, high-quality services while aligning with organizational standards and contractual obligations.

You will partner with senior leadership to implement operational strategies, optimize resources, and improve customer satisfaction. The position requires strong leadership, communication, and data-driven decision making to