Operations Excellence Lead (BPO/Healthcare)

Omega Healthcare Management Services, Inc.; Pasig; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading healthcare outsourcing firm in Metro Manila is seeking a skilled managerial candidate to oversee BPO teams and ensure client satisfaction. Responsibilities include analyzing performance results, implementing process improvements, and managing daily operations. Candidates should hold a Bachelor's degree in Life Sciences and have at least 5 years of managerial experience. The ideal candidate will possess excellent leadership skills and a proven track record in process improvement.

Qualifications

• 5-8 years of experience in the BPO/Healthcare sector is preferred.
• Minimum 5 years of managerial experience.
• Proven process improvement experience is a plus.

Responsibilities

• Meet all Client Service Level Agreements (deliverables).
• Ensure the team understands client specific training requirements.
• Analyze performance results and implement process improvements.
• Determine appropriate staff levels and ensure efficient operations.
• Hold regular team meetings.

Skills

Leadership

Interpersonal Relationship

Process Management

Planning Skills

Operational Thinking

Process Improvement

Education

Bachelor's degree in Life Sciences

Job description

A leading healthcare outsourcing firm in Metro Manila is seeking a skilled managerial candidate to oversee BPO teams and ensure client satisfaction. Responsibilities include analyzing performance results, implementing process improvements, and managing daily operations. Candidates should hold a Bachelor's degree in Life Sciences and have at least 5 years of managerial experience. The ideal candidate will possess excellent leadership skills and a proven track record in process improvement.