Strategic Operations Manager – BPO Expert

HealthyBOS | A Knack RCM Company; Mabalacat; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Additional leave

Company events

Health insurance

Life insurance

Opportunities for promotion

Pay raise

Promotion to permanent employee

Job summary

HealthyBOS | A Knack RCM Company is seeking an experienced Operations Manager to orchestrate strategic plans, manage staffing, and optimize program performance in the Philippines. The role focuses on metrics-driven leadership, empowerment with urgency, and cross-functional collaboration with client services and e-learning teams.

Ideal candidates bring a medical background or related experience, 5+ years in operations management, and strong communication skills.

Qualifications

• Medical background, training or experience preferred.
• 5+ years’ experience in operations management or similar role preferred.
• Working knowledge of Insurance Verification and Prior Authorization Processes preferred.
• Call center experience preferred.
• Knowledge of Windows applications, Microsoft Word and Excel, or similar software applications, proficiency preferred.
• Strong communication skills required.
• Knowledge of customer service programs and databases.
• Good understanding of operations management.
• High service orientation.

Responsibilities

• Create strategic operations plans with actions to accomplish goals.
• Manage financial metrics including incentives, unpaid agent time, non-billable training hours within allowable level and maintain support staff ratios.
• Train, develop and hold Operations Assistant Managers, supervisors and quality staff accountable for independently meeting program and team management objectives.
• Ensure client objectives are met and develop troubleshooting skills with the support staff.
• Work with client services to ensure proper information and materials are received to ensure successful program management and client satisfaction.
• Ensure root cause analysis and goal setting are utilized and followed up on. Ensure systems, process and people are evaluated and tools for success are evaluated and utilized.
• Conduct daily allocation, performance accountability and weekly business reviews to drive results.

Skills

Communication skills

Operations management

Customer service knowledge

Strong problem solving

Team leadership

Education

Medical background

Tools

Windows applications

Microsoft Word

Excel

Job description

HealthyBOS | A Knack RCM Company is seeking an experienced Operations Manager to orchestrate strategic plans, manage staffing, and optimize program performance in the Philippines. The role focuses on metrics-driven leadership, empowerment with urgency, and cross-functional collaboration with client services and e-learning teams.

Ideal candidates bring a medical background or related experience, 5+ years in operations management, and strong communication skills.