Operations Excellence & Change Lead

CEVA Logistics; Muntinlupa; On-site; PHP 600,000 - 840,000; Full time

Job summary

CEVA Logistics in Metro Manila is seeking an Operations Analyst to drive system usage, training, and continuous improvement across air and ocean flows. You will act as the link between the business line and end users, support deployment projects, and contribute to global digital initiatives.

The role requires at least 5 years in operations with hands-on experience in CargoWise, strong knowledge of air/ocean processes, and a track record of coaching staff.

Qualifications

• Forwarding education and supply chain training.
• Min. 5 years’ experience in operations (air/ocean)
• CargoWise system knowledge is a plus
• Strong knowledge of air or ocean operations
• Excellent knowledge of air/ocean processes and related tools
• Proven coaching capabilities at desk level

Responsibilities

• Support compliance to usage of Operational systems and enhancements
• Training and Support and System UAT
• Monitoring Operational KPIs
• Be the direct link between the Business Line and end users
• Involvement in ONETMS deployment project, support for UAT and end user training
• Support of Innovation and Digital
• Operational Continuous Improvement
• Data Analysis: use tools to identify inefficiencies and improvement opportunities
• Collaborate with Operations to implement action plans to enhance performance and service quality
• Use the OCA and ACA findings to identify gaps and drive improvements with Operations
• Identify and review change requests, coordinate with BL/IT for implementation
• Provide training and support for system usage to new and existing staff
• Assess and optimize operational processes and workflows
• Own UAT: develop test scripts and provide feedback to IT and regional teams
• Create local work instructions for tasks when required
• Support digital transformation projects and evaluate innovative solutions
• Own Master Data Management: cleanup and maintain suppliers/customers/vendors

Skills

Supply chain training

Operations experience

CargoWise knowledge

Air Ocean operations

Air Ocean processes

Coaching skills

Education

Forwarding Education/Supply Chain training

Tools

CargoWise

Job description

CEVA Logistics in Metro Manila is seeking an Operations Analyst to drive system usage, training, and continuous improvement across air and ocean flows. You will act as the link between the business line and end users, support deployment projects, and contribute to global digital initiatives.

The role requires at least 5 years in operations with hands-on experience in CargoWise, strong knowledge of air/ocean processes, and a track record of coaching staff.