Operations & Customer Service Specialist

MicroSourcing; Quezon City; Hybrid; PHP 334,800 - 580,320; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an Operations Support Officer (Customer Service) to back end-to-end vehicle lifecycle support. Based in Eastwood, Libis Quezon City with a hybrid setup, you will ensure timely documentation, accurate payments, and risk-mitigated customer outcomes.

You will handle fuel card, E-tags, Motorpass card management, mini-lease administration, vehicle registrations, and driver infringements, while supporting sales and maintenance with recalls and ad hoc

Qualifications

• Minimum 2 years in professional administration or customer service.
• Experience in document processing and/or workload management.
• Excellent communication skills.

Responsibilities

• Manage fuel card lifecycle activities (order/cancel/reissue).
• Manage E-tags lifecycle (order/cancel/reissue).
• Handle Motorpass cards lifecycle (order/cancel/reissue).
• Set up and administer Mini-lease product.
• Process payments and vehicle registrations on time.
• Allocate driver infringement notices to avoid infringements.
• Dispatch driver packs to collection points across Australia.
• Support sales/maintenance with recalls management.
• Perform ad hoc analyses and tasks as requested.
• Participate in improvement projects and adhoc tasks.

Skills

Communication skills

Administration experience

Document processing

Workload management

Tools

Workload management tool

Job description

Discover your 100% YOU with MicroSourcing!

Position: Operations Support Officer (Customer Service)

Location: Eastwood, Libis Quezon City

Work setup & shift: Hybrid l Dayshift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Operations Support Officer (Customer Service), you will:

The role ensures that all relevant documentation & support is given to customers during the life-cycle of their vehicle. All payments and transactions are processed accurately and within the timeframe, including all problems are resolved with customer safety, satisfaction, and company risk mitigation as a priority.

Key Responsibilities

• Ordering, cancelling, reissuing or other management activities related to fuel card.
• Ordering, cancelling, reissuing or other management activities related to E-tags
• Ordering, cancelling, reissuing or other management activities related to Motorpass cards
• The facilitation, set up and administration of the Mini-lease product
• Timely payment and processing of vehicle registrations and transport tolls
• Management and allocation of driver infringement notices to ensure no infringement is left.
• Processing of payments and other transaction as required from time to time.
• Dispatch/Ordering of driver pack information to designated collection points across Australia.
• Support the sales and maintenance team with the management and identification of vehicle safety recalls
• Performance of other analysis or adhoc tasks as requested by management
• Participation in improvement activities or projects on an adhoc basis.
  
  

What You Need

Non-negotiables

• A minimum of 2 years of experience working in a professional administration, and/or customer service environment
• Demonstrable experience in a document processing function and/or working with a workload management tool
• Excellent Communication Skills
  
  

Good To Have

Experience in Fleet Management.

Experience working and communicating with government agencies.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply