Retail Store Operations Lead

SM Retail, Inc. - Corporate; Calamba; On-site; PHP 260,000 - 360,000; Full time

Job summary

SM Retail, Inc. - Corporate is seeking a capable supervisor to lead the selling team in achieving targets and ensuring smooth operations. You will monitor stock, coordinate deliveries, and manage staff attendance and shifts to maintain productivity.

The role requires a Bachelor's degree and at least 1 year of retail supervisory experience, plus strong interpersonal and communication skills to liaise with Category Merchandising Managers and frontline staff.

Qualifications

• Bachelor’s Degree in Business Administration, Financial Management, or similar
• At least 1 year retail work experience in a supervisory role
• Exceptional interpersonal skills
• Excellent written and verbal communication skill

Responsibilities

• Cascades to the selling team about individual sales targets, new offers & alert Category Merchandising
• Manager of product/promo problems (if any).
• Monitors current stock levels plus pending deliveries vs. sales trend to alert Category Merchandising Managers of possible stock-outs and slow-moving items.
• Inspects items for transfer or Return to Vendor (RTV) to ensure correctness of product type and quantity, processes in Merchandise Management System (MMS) and signs the required documents.
• Manages the operating budget of the department by ordering the right number of supplies, monitoring use and safekeeping extra items.
• Monitors attendance of Sales Clerks and Stock Clerks and manages absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue violation reports).

Skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Job description

SM Retail, Inc. - Corporate is seeking a capable supervisor to lead the selling team in achieving targets and ensuring smooth operations. You will monitor stock, coordinate deliveries, and manage staff attendance and shifts to maintain productivity.

The role requires a Bachelor's degree and at least 1 year of retail supervisory experience, plus strong interpersonal and communication skills to liaise with Category Merchandising Managers and frontline staff.