Operations Centre Analyst

Karnot Energy Solutions Inc.; Mapandan; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Full iSAVE platform training

Stable office role with no site-work exposure requirement

Career path to Operations Supervisor

Job summary

Karnot Energy Solutions Inc. is seeking an Operations Centre Analyst located in Mapandan, Pangasinan. This role involves remote monitoring of live installations via the iSAVE platform, producing monthly Measurement and Verification (M&V) performance reports, and providing technical customer service for commercial clients. The ideal candidate will have a TESDA NC II or NC III and a working knowledge of HVAC fundamentals.

This position offers a stable office role with opportunities for advancement and full training on their iSAVE platform.

Qualifications

• Able to interpret system parameters and fault codes.
• Comfortable building and reading energy data tables and charts.
• Able to manage monitoring for multiple sites simultaneously.

Responsibilities

• Monitor the iSAVE operations dashboard for all live installations.
• Produce monthly M&V performance reports for commercial clients.
• Respond to first-line customer technical queries by email and phone.

Skills

Technical diploma in a related discipline

Working knowledge of refrigeration or HVAC fundamentals

Proficient in Excel or Google Sheets

Clear English written communication

Organised and systematic

Education

TESDA NC II or NC III in electrical/electronics/mechanical technology

Job description

Karnot Energy Solutions Inc. · Low Carbon Innovation Centre, Mapandan, Pangasinan

Department

Operations

Reports To

CEO / Co-Founder

Headcount

2 heads

The Role

Remote monitoring of every live Karnot installation via the iSAVE platform. Alert triage, technician dispatch coordination, customer service, and monthly M&V performance reports. Technical role — not a call‑centre role.

Alongside real‑time monitoring, you produce the monthly Measurement & Verification (M&V) performance reports that Karnot delivers to commercial clients under service contracts. These reports prove that the system is performing to its specified COP, the energy savings are real, and the demand shaving iSAVE promised is being delivered. The ability to read energy data, identify anomalies, and write a clear, credible report is core to this role.

You will also handle first‑line customer service for technical queries from site managers and facilities teams. Karnot's clients are commercial businesses — communication needs to be professional, clear, and technically credible. This is a Monday‑to‑Saturday role with shift coverage arrangements as the installed base grows.

Key Responsibilities

• Monitor the iSAVE operations dashboard for all live Karnot installations — triage alerts and fault codes in real time
• Determine appropriate response for each alert: remote parameter adjustment, planned service visit, or urgent technician dispatch
• Coordinate technician dispatch with the field team when site attendance is required
• Produce monthly M&V (Measurement and Verification) performance reports for commercial clients under service contracts
• Respond to first-line customer technical queries by email and phone — system performance questions, setpoint adjustments, alarm explanations
• Maintain accurate service records, fault history, and resolution logs for every installation
• Identify recurring fault patterns across the installed base and escaleate to engineering for root‑cause investigation
• Support the sales team with performance data for client renewal conversations and case studies

Required Qualifications

• TESDA NC II or NC III in electrical/electronics/mechanical technology, or technical diploma in a related discipline
• Working knowledge of refrigeration or HVAC fundamentals — able to interpret system parameters and fault codes
• Proficient in Excel or Google Sheets — comfortable building and reading energy data tables and charts
• Clear English written communication — M&V reports are delivered to commercial clients in English
• Organised and systematic — able to manage monitoring for multiple sites simultaneously without losing track

Preferred Qualifications

• Experience with BMS (Building Management System) or remote monitoring platform operation
• Background in energy management, facilities management, or data centre operations
• Knowledge of Measurement and Verification (IPMVP or similar) methodology
• Experience writing technical reports for non‑technical audiences
• Familiarity with Carel, Danfoss, or similar refrigeration controller interfaces

What Karnot Offers

• Full iSAVE platform training and refrigeration system induction during onboarding
• Mapandan HQ base — stable office role with no site‑work exposure requirement
• Career path to Operations Supervisor as the installed base grows

About This Role — Common Questions

What is the iSAVE platform?

iSAVE is Karnot's smart energy monitoring and demand management platform. It connects to sensors on each installed system and streams live data — power consumption, temperatures, pressures, COP, and fault codes — to a central dashboard. iSAVE also includes demand‑shaving logic that shifts heat pump load away from peak tariff periods. The Operations Centre Analyst monitors the dashboard, responds to alerts, and uses the data to produce performance reports. The platform is built on standard web technologies and is straightforward to learn during onboarding.

What is Measurement and Verification (M&V)?

M&V is the process of quantifying the energy and cost savings delivered by an installed system against a documented baseline. Karnot's commercial service contracts include monthly M&V reports that show: actual energy consumption vs. baseline, estimated cost savings, demand peak reduction, and system COP. The IPMVP (International Performance Measurement and Verification Protocol) is the international standard framework Karnot follows. You will be trained on Karnot's M&V report template and methodology during onboarding — prior M&V experience is a bonus but not required.

Is this a shift‑based role?

Initially, the Operations Centre runs standard weekday hours with Saturday coverage on a rota. As the installed base grows and 24/7 monitoring becomes necessary, shift rotas will be introduced. Shift patterns and premium pay will be discussed with candidates at offer stage based on the expected timeline. Karnot will not introduce shift requirements without adequate notice and fair compensation.

Do I need to visit sites, or is this entirely desk‑based?

Primarily desk‑based. The 5–10% travel estimate covers occasional visits to commissioning handovers or complex fault investigations where remote diagnosis is insufficient. You are not expected to perform physical maintenance work — that is the field technician team's role. Site visits for an Operations Centre Analyst are for observation and data collection, not hands‑on servicing.