Operations BI Analyst - BPO

Foundever®; Makati; On-site; PHP 500,000 - 900,000; Full time

Job summary

Foundever® in the Philippines is seeking an Operations BI Analyst to design intuitive dashboards and deliver analytics that enhance client operations.

You will build Power BI dashboards, analyze datasets for trends, and collaborate with operations teams, data engineers, and clients to gather requirements. The role emphasizes user experience and streamlined reporting, with onsite night-shift work.

Qualifications

• 3–5 years of BI or data analytics experience with dashboards.
• Proficiency in Power BI and data visualization.
• Strong UX design principles for intuitive dashboards.
• Willingness to work onsite in night shifts.

Responsibilities

• Design, develop, and maintain Power BI dashboards visualizing operational data.
• Analyze datasets to identify trends, anomalies, and performance metrics.
• Collaborate with operations teams, data engineers, and clients to gather requirements.
• Consolidate and streamline reporting processes across roles.
• Focus on user experience in dashboard layout, navigation, and interaction.

Skills

Dashboard development

Data visualization

Data analysis

UX design

Power BI

Tools

Power BI

Job description

As an Operations BI Analyst at Foundever, you will design intuitive and impactful dashboards that not only present data but also enhance user experience. Your expertise in business operations and experience in the BPO environment will allow you to understand client needs and deliver meaningful analytics.

Key Responsibilities:

1. Dashboard Development:

• Design, develop, and maintain Power BI dashboards that visualize operational data, with a focus on agent performance metrics.

• Ensure dashboards are user-friendly, visually appealing, and optimized for user experience.

2. Data Analysis and Interpretation:

• Analyze complex datasets to identify trends, anomalies, and performance metrics relevant to client operations.

• Provide actionable insights and recommendations based on data analysis to support strategic decision-making

3. Collaboration with Stakeholders:

• Work closely with operational teams, data engineers, and clients to gather requirements and understand business needs.

4. Reporting Solutions:

• Consolidate and streamline reporting processes, aligning responsibilities previously held by operations reporting analysts, reporting analysts, and business analysts.

5. User Experience Focus:

• Prioritize user experience in dashboard design by considering layout, navigation, and interaction.

Qualifications:

• 3-5 years of experience in a business intelligence or data analysis role, with a strong focus on dashboard development.

• Proficiency in Power BI and data visualization tools; familiarity with other BI tools is a plus.

• Strong understanding of user experience (UX) principles and dashboard design best practices.

• Amenable to work onsite and in night shift schedules.