Business Intelligence Analyst (BPO Company)

SSG; Mandaluyong; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Support Services Group is seeking a Business Intelligence Analyst/Developer to design and maintain end-to-end BI solutions on the Microsoft data stack. You will build dashboards, automate reporting, and collaborate with Operations, QA, and Workforce Management to drive data-driven decisions.

The ideal candidate has 2+ years in BI or data analytics, strong Power BI and SQL Server skills, and relevant certifications in Power BI Data Analyst Associate and Fabric Analytics Engineer Associate.

Qualifications

• 2+ years of hands-on BI or data analytics experience.
• Microsoft Certifications: Power BI Data Analyst Associate, Fabric Analytics Engineer Associate.
• Strong experience with Power BI, Microsoft Fabric, SQL Server (T-SQL), Python, SSIS, and SSRS/Power BI Report Builder.
• Solid understanding of ETL/ELT processes, data modeling, and BI architecture.
• Strong analytical, problem-solving, and communication skills.
• Bachelor's degree in Computer Science, Information Systems, Analytics, or a related field (or equivalent experience).

Responsibilities

• Design and maintain BI solutions using Microsoft Fabric, Power BI, SQL Server, Python, and SSIS.
• Build automated ETL/ELT pipelines and integrate data from multiple sources.
• Develop interactive Power BI dashboards and optimize data models using DAX and Power Query.
• Automate reporting and data processes using Python and Microsoft tools.
• Collaborate with stakeholders to define KPIs, troubleshoot data issues, and support business decisions.
• Ensure data quality, governance, security, and reporting standards.

Skills

Power BI

Microsoft Fabric

SQL Server

Python

SSIS

SSRS/Power BI Report Builder

ETL/ELT

Data Modeling

BI Architecture

Communication

Education

Bachelor's degree in Computer Science, Information Systems, Analytics, or a related field

Tools

Git

CI/CD

Deployment pipelines

AI tools (Copilot/Claude)

Job description

About the Position

Transform data into actionable insights! We're looking for a Business Intelligence Analyst / Developer to build and maintain end-to-end BI solutions using the Microsoft data stack. You'll work closely with Operations, QA, and Workforce Management to create dashboards, automate reporting, and improve business performance through data.

Key Responsibilities

• Design and maintain BI solutions using Microsoft Fabric, Power BI, SQL Server, Python, and SSIS.

• Build automated ETL/ELT pipelines and integrate data from multiple sources.

• Develop interactive Power BI dashboards and optimize data models using DAX and Power Query.

• Automate reporting and data processes using Python and Microsoft tools.

• Collaborate with stakeholders to define KPIs, troubleshoot data issues, and support business decisions.

• Ensure data quality, governance, security, and reporting standards.

Qualifications

• 2+ years of hands‑on Business Intelligence or Data Analytics experience.

• Microsoft Certifications: Power BI Data Analyst Associate, Fabric Analytics Engineer Associate

• Strong experience with Power BI, Microsoft Fabric, SQL Server (T‑SQL), Python, SSIS, and SSRS/Power BI Report Builder.

• Solid understanding of ETL/ELT processes, data modeling, and BI architecture.

• Strong analytical, problem‑solving, and communication skills.

• Bachelor's degree in Computer Science, Information Systems, Analytics, or a related field (or equivalent experience).

Nice to Have:

• Experience in a BPO, contact center, or workforce management environment.

• Knowledge of Git, CI/CD, deployment pipelines, or AI‑assisted development tools (e.g., Copilot, Claude).

• Experience with advanced Power BI visualizations, forecasting, or large datasets.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.