Operations Report Analyst

Global Healthcare Resource Philippines Inc.; Muntinlupa; On-site; PHP 300,000 - 600,000; Full time

Job summary

Global Healthcare Resource Philippines Inc. is seeking a Reporting and Data Analytics professional to consolidate, validate, and analyze operational data. You will create dashboards and provide management with accurate insights into performance, productivity, staffing, and service delivery.

The role emphasizes accuracy, timeliness, and the ability to translate raw data into actionable operational insights, with collaboration across Operations Managers and team leaders.

Qualifications

• 1–2 years in Reporting, Data Analysis, Operations Analytics, or Workforce/Business Reporting.
• Experience in a BPO environment is preferred.
• Strong Excel and data consolidation abilities.

Responsibilities

• Consolidate, validate, analyze, and prepare operational reports and dashboards.
• Provide management with timely insights into performance, productivity, staffing, and service delivery.
• Highlight trends, variances, and data-driven recommendations.

Skills

Excel proficiency

Pivot tables

VLOOKUP/XLOOKUP

Data validation

Dashboard creation

Analytical thinking

Tools

Power BI

SQL

Job description

Responsible for consolidating, validating, analyzing, and preparing operational reports and dashboards to provide management with accurate and timely insights into operational performance, productivity, staffing, and service delivery.

Minimum Qualifications:

• At least 1–2 years of experience in Reporting, Data Analysis, Operations Analytics, or Workforce/Business Reporting, preferably within a BPO environment.

• Advanced proficiency in Microsoft Excel, including:

  • Pivot Tables and Pivot Charts

  • VLOOKUP/XLOOKUP

  • SUMIF/SUMIFS and COUNTIF/COUNTIFS

  • Conditional Formatting

  • Data Validation and data consolidation

  • Basic dashboard creation

• Strong analytical and numerical skills.

• Experience preparing daily, weekly, and monthly operational reports.

• Ability to consolidate data from multiple sources and identify inconsistencies.

• Strong attention to detail and commitment to data accuracy.

• Excellent written and verbal communication skills.

Key Competencies:

• Ability to analyze operational performance and identify trends or variances.

• Ability to prepare productivity, attendance, staffing, volume, and performance reports.

• Strong data validation and reconciliation skills.

• Ability to translate raw data into meaningful operational insights.

• Ability to manage multiple reporting deadlines and prioritize deliverables.

• Ability to work independently and coordinate with Operations Managers, Team Leaders, and other stakeholders.

• Strong sense of ownership and accountability for report accuracy and timeliness.

Preferred Qualifications:

• Experience supporting Healthcare BPO or RCM operations.

• Familiarity with operational KPIs such as productivity, utilization, SLA, quality, attendance, service levels, and inventory management.

• Knowledge of Power BI, SQL, or other reporting and data visualization tools.

• Experience creating automated reports and management dashboards.

• Exposure to workforce management and capacity planning.