Operations Associate

LALAMOVE PHILIPPINES INC.; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

Lalamove Philippines Inc. is seeking an Operations Associate to support day-to-day transport and operational activities, coordinating with drivers, partners, and internal teams to ensure efficient execution of processes and service standards.

The role emphasizes hands-on coordination, issue resolution, and maintaining accurate records while operating in a fast-paced logistics environment. Candidates should be comfortable with shift schedules and dealing with time-sensitive operational concerns.

Qualifications

• 1–2 years of experience in operations, transportation, logistics, mobility, delivery, or related industry.
• Familiarity with transport operations and related workflows, including driver/partner coordination and issue resolution.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and coordination skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Comfortable working in a fast-paced and dynamic environment.
• Proficient in Microsoft Office or Google Workspace; experience with operational tools or dashboards is an advantage.
• Willingness to work on shifting schedules, weekends, or holidays when required.

Responsibilities

• Coordinate with drivers, partners, internal teams, and other operational stakeholders to address concerns and operational requirements.
• Monitor operational activities, identify issues or delays, and coordinate appropriate resolutions.
• Investigate operational incidents and provide timely and accurate updates to relevant stakeholders.
• Ensure adherence to established operational processes, policies, and service standards.
• Maintain accurate records, reports, and documentation related to operational activities.
• Analyze operational data and trends to identify recurring issues and opportunities for improvement.
• Assist in implementing process improvements that enhance operational efficiency and service quality.
• Escalate complex or high-impact operational concerns to the appropriate teams.
• Perform other operational tasks and projects as assigned.

Skills

Operations

Logistics

Analytical thinking

Communication

Organization

Time management

Shift work

Tools

Microsoft Office

Google Workspace

Job description

Job Summary

We are looking for an Operations Associate to support day-to-day transport and operational activities. The role involves coordinating with internal and external stakeholders, monitoring operational performance, resolving issues, and ensuring that processes are executed efficiently and in accordance with established standards.

The ideal candidate has a strong understanding of sticker/decals operations, is comfortable working in a fast-paced environment, and can effectively manage multiple operational concerns while maintaining accuracy and service quality.

Key Responsibilities

• Coordinate with drivers, partners, internal teams, and other operational stakeholders to address concerns and operational requirements.
• Monitor operational activities, identify issues or delays, and coordinate appropriate resolutions.
• Investigate operational incidents and provide timely and accurate updates to relevant stakeholders.
• Ensure adherence to established operational processes, policies, and service standards.
• Maintain accurate records, reports, and documentation related to operational activities.
• Analyze operational data and trends to identify recurring issues and opportunities for improvement.
• Assist in implementing process improvements that enhance operational efficiency and service quality.
• Escalate complex or high-impact operational concerns to the appropriate teams.
• Perform other operational tasks and projects as assigned.

Qualifications

• At least 1–2 years of experience in operations, transportation, logistics, mobility, delivery, or a related industry.
• Familiarity with transport operations and related workflows, including driver/partner coordination and issue resolution.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and coordination skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Comfortable working in a fast-paced and dynamic environment.
• Proficient in Microsoft Office or Google Workspace; experience with operational tools or dashboards is an advantage.
• Willingness to work on shifting schedules, weekends, or holidays when required.

Preferred Skills

• Experience working with transportation, logistics, delivery, or mobility platforms.
• Familiarity with operational metrics and performance monitoring.
• Experience handling escalations and time-sensitive operational concerns.
• Ability to identify process gaps and recommend practical solutions.
• Strong stakeholder management and coordination skills.

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice