Operations Assistant Manager - Customer Service & Ops

Teleperformance; Pasay; On-site; PHP 391,000 - 614,000; Full time

Job summary

Teleperformance Philippines is seeking a customer service professional with strong sales acumen and leadership skills. The role involves coordinating daily operations, guiding a mixed team of specialists and support staff, and serving as the single point of contact for complex issues.

You will contribute to developing and implementing practical policies and processes to improve service delivery and customer satisfaction in a fast-paced contact center environment.

Qualifications

• Strong sales skills/experience.
• Strong leadership/assistant manager skills.

Responsibilities

• Coordinate daily operations and oversee short- to medium-term activities within the team.
• Lead, supervise and coordinate lower-level specialists; act as single point of contact in complex matters.
• Provide input to policies, processes and standards within defined tactical and operational scope.

Job description

Teleperformance Philippines is seeking a customer service professional with strong sales acumen and leadership skills. The role involves coordinating daily operations, guiding a mixed team of specialists and support staff, and serving as the single point of contact for complex issues.

You will contribute to developing and implementing practical policies and processes to improve service delivery and customer satisfaction in a fast-paced contact center environment.