Operations Manager - Telco Center (Shift Lead)

SSG; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Support Services Group is seeking an Operations Manager to lead our growing Philippines-based team. You will drive operational excellence, set performance targets, and oversee tool provisioning to maximize team effectiveness.

Join a global omnichannel contact center provider with a history of expansion and a focus on continuous improvement, efficiency, and strong client relationships.

Qualifications

• Background in Telco Account preferred.
• Willing to work in shifting schedule.
• Minimum 5-7 years of call center management experience.
• Bachelor's degree (college graduate).
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment and act with sense of urgency.
• Excellent problem-solving abilities with a focus on continuous improvement.

Responsibilities

• Set productivity standards and operational strategies to meet performance targets.
• Ensure smooth day-to-day operations, enabling tools and resources for team success.
• Maintain comprehensive knowledge of receivables portfolios and adhere to FDCPA compliance.

Skills

Telco account management

Call center management

Leadership

Communication

Education

Bachelor's degree

Job description

Support Services Group is seeking an Operations Manager to lead our growing Philippines-based team. You will drive operational excellence, set performance targets, and oversee tool provisioning to maximize team effectiveness.

Join a global omnichannel contact center provider with a history of expansion and a focus on continuous improvement, efficiency, and strong client relationships.