Operations Assistant

AJ Media; Philippines; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive Salary

Rapid Advancement

100% remote

HMO & paid leaves

Training & mentorship

Job summary

AJ Media operates a portfolio of ecommerce brands and is seeking an execution-focused administrative professional to support brand launch operations. You will handle merchant setup, Shopify listing tasks, documentation gathering, and dashboard tracking under the Brand Launch Manager and COO oversight.

The role emphasizes checklist-driven work, precise documentation, and coordination with vendors and internal teams.

Qualifications

• 1-3 years of administrative, project-coordination, or ecommerce support experience.
• Strong attention to detail and ability to follow checklists precisely.
• Comfortable with Shopify at a listing/content-entry level (not developer level).
• Proficient with spreadsheets, trackers, and basic dashboard monitoring.
• Clear written communication for coordinating with vendors, developers, and internal team members.

Responsibilities

• Brand Administration & Merchant Setup Support: manage domain purchases and brand-level admin tasks; prepare merchant account documentation; maintain brand setup checklist; establish helpdesk/ticketing infrastructure; organize 3PL paperwork routing.
• Shopify Site Build & Launch Coordination Support: perform product listing entries and pricing updates; manage collections setup; track integration checklists for payments, email tools, analytics; run pre-launch QA and update launch SOPs.
• Requirements: 1-3 years in admin/ecommerce support; meticulous and self-driven; basic Shopify listing skills; comfort with spreadsheets and dashboards.

Skills

Detail-oriented

Organized

Shopify familiarity

Spreadsheet proficiency

Clear written communication

Tools

Shopify

Klaviyo

Gorgias

Job description

AJ Media builds, scales, and operates a portfolio of ecommerce brands end-to-end. This is an execution-focused administrative role supporting AJ Media's ecommerce store operations — the day-to-day admin work underneath what the COO/Operations function owns strategically. You'll handle storefront listing upkeep, order/fulfillment tracking, reporting support, and SOP maintenance across our brand portfolio. Strategic decisions stay with the COO.

About The Role

This is an execution-focused administrative role supporting the COO, who holds single-point accountability for taking AJ Media's brands from zero to fully operational. This role handles the administrative legwork behind merchant setup, and site launch coordination, the checklist-running, document-gathering, dashboard-tracking work, while judgment calls, sign-offs, and final accountability stay with the Brand Launch Manager.

What You'll Do

Brand Administration & Merchant Setup Support

• Purchase domains and set up brand-level admin tasks as instructed
• Gather, organize, and prepare documentation for merchant account applications ahead of COO review and submission
• Maintain and update the brand setup and compliance checklist — tracking status against requirements, not defining them
• Set up helpdesk/ticketing infrastructure using established categories, auto-responses, and escalation rules
• Assemble and organize 3PL agreement and returns paperwork; route to the Supply Chain Manager as needed — paperwork only, not the vendor relationship

Shopify Site Build & Launch Coordination Support

• Execute Shopify store setup tasks as directed: product listing entry, pricing updates, collections setup (not theme architecture or developer-level work)
• Track platform integration checklist status (payment gateways, email marketing tools, review apps, analytics, fulfillment) — confirming items are connected, not architecting them
• Run the pre-launch QA checklist and log results (checkout flows, order confirmation triggers, mobile performance, pixel/analytics firing); escal
• Update and maintain launch SOP documents

Requirements

1-3 years of administrative, project-coordination, or ecommerce support experience

• Highly detail-oriented and organized, comfortable following checklists precisely and without dropping items
• Basic familiarity with Shopify at a listing/content-entry level (not developer level)
• Comfortable with spreadsheets, trackers, and basic dashboard monitoring
• Clear written communication for coordinating with vendors, developers, and internal team members
• Comfortable working with structured guidance and defined checklists — this is a supporting role, but can work autonomously

Preferred

• Exposure to merchant account or payment processor documentation
• Familiarity with the AJM our stacks: Shopify, Klaviyo, Gorgias, AirCall, CheckoutChamp a plus
• Experience supporting multiple brands or entities simultaneously

Benefits

COMPENSATION & GROWTH

We reward results, not seniority.

• Competitive Salary
• Rapid Advancement: Fast-track growth opportunities as you prove your ability to scale campaigns
• Work with a fast-moving, results-obsessed team building category-defining brands
• 100% remote — work from wherever you do your best work
• Benefits: paid leaves, allowances, HMO
• Access to training, playbooks, and mentorship from experienced ecommerce operators