Operations and Quality Team Lead | (Chemical Distribution Background)

Offshore Talent; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Offshore Talent is seeking an Operations and Quality Team Leader to own end-to-end QMS, drive ISO 9001:2015 readiness, and lead a small team including Demand Planner and Customer Success Manager. The role emphasizes governance over execution and requires strong process discipline.

Ideal candidates will manage external 3PL/freight providers, maintain risk registers, and push continual improvement while ensuring regulatory awareness (AICIS, TGA) and English communication excellence.

Qualifications

• Experience in quality management and process documentation.
• Ability to maintain risk registers and oversee compliance.
• Flawless written and verbal English skills with clear decision frames.
• Experience coordinating with external suppliers and internal owners.

Responsibilities

• Build and maintain QMS toward ISO 9001:2015 readiness within 12 months.
• Lead weekly operations meetings and monthly reporting for the team.
• Chair quarterly performance reviews with freight/3PL partners and improve KPIs.
• Own the Ops Scorecard and drive continuous improvement initiatives.
• Act as the single point of contact for escalation with clear options and recommendations.

Skills

Quality management

Leadership

Governance

English communication

Process documentation

ISO 9001:2015

Regulatory awareness (AICIS/TGA)

ERP/3PL systems

Tools

Unleashed

Netstock

Mainchain

Job description

Pathway: Operations and Quality Manager (subject to a 12-month framework review)

We are seeking a structured, accountability-driven Operations and Quality Team Leader to serve as the single point of contact for all operational functions and own the end-to-end Quality Management System (QMS). Managing a direct team of three (Demand Planner, Inventory & Reporting Officer, Customer Success Manager), this role operates on a dual mandate: 60% Operations Leadership & Governance and a ring-fenced 40% Quality & Compliance allocation.

This is a leadership model defined by oversight, accountability, and system governance rather than individual execution. The ideal candidate sets clear cadences, holds external 3PL/freight providers to account, and leads process-driven initiatives to bring the business to an ISO 9001:2015 certification-ready state.

Key Responsibilities

• Quality & Compliance (40% Ring-Fenced): Build and maintain the QMS framework toward ISO 9001:2015 readiness within 12 months; facilitate team-authored SOPs (minimum 2 controlled documents/month); manage the Risk Register; and oversee regulatory compliance (AICIS and TGA lead times).
• Team Leadership & Operational Cadence (25%): Lead weekly operations meetings, deliver monthly department reporting by the 5th business day, conduct on-time performance reviews for 3 direct reports, and implement cross-training coverage across all functions.
• Service Provider Governance (15%): Chair quarterly performance reviews with freight, warehousing, and 3PL logistics partners, tracking KPIs, transit reliability, and cost-improvement initiatives.
• Operational Performance & Scorecard (10%): Own the Ops Scorecard end-to-end, confirming data integrity with the Inventory & Reporting Officer, and driving a minimum of one continuous improvement initiative per month.
• Single Point of Contact & Escalation (10%): Act as the primary operational point of contact for the Managing Director, framing every escalation with context, clear options, and actionable recommendations.

Job Requirements: Non-Negotiable Core Requirements

• Location & Availability: Must reside within Greater Metro Manila for periodic team events, with full-time availability aligned with Sydney business hours (AEST/AEDT).
• Western Business Experience: Proven experience supporting Western (Australian, NZ, UK, or US) business operations.
• Quality & Compliance Capability: Demonstrated expertise in quality management, process documentation, risk register oversight, and quality incident handling.
• Leadership Through Oversight: Proven ability to manage, coordinate, and hold internal functional owners and external suppliers accountable without executing the ground-level work yourself.
• Communication & Decision Frameworks: Flawless written and verbal English skills, with a track record of framing operational issues using a "context, options, and recommendation" approach.
• Working knowledge of ISO 9001:2015 implementation.
• Awareness of Australian chemical or therapeutic regulatory frameworks (AICIS, TGA).
• Exposure to supply chain, demand planning, or distribution environments.
• Hands-on exposure to platforms such as Unleashed, Netstock, Mainchain, or similar ERP and 3PL systems.
• Accountability-Driven: Sets expectations clearly and follows up persistently without micromanaging.
• Protective of Quality Standards: Holds the 40% quality allocation firm, resisting the urge to let day-to-day management erode compliance focus.
• "So What" Thinking: Evaluates every completed task against downstream operational impacts, profit margins, and strategic goals.