Operations Analyst: Data-Driven Delivery & Forecasting

Caylent; Mexico; On-site; PHP 4,318,321 - 6,169,031; Full time

Benefits offered by this job

100% remote work

Medical Insurance for you and eligible

Generous holidays and flexible PTO

Competitive phantom equity

Paid for exams and certifications

Peer bonus awards

State of the art laptop and tools

Equipment & Office Stipend

Individual professional development

Job summary

Caylent is seeking an Operations Analyst to join our Service Delivery Operations team. You will support end-to-end workflows, including project setup, staffing coordination, forecasting, and data analysis, ensuring adherence to delivery processes and standards.

The role is ideal for someone who is organized, proactive, and comfortable partnering with cross-functional leaders to drive accuracy and project success.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 3–5 years in business operations, staffing, or resource management.
• Strong organizational and analytical skills with data accuracy.
• Excellent communication across departments to meet tasks.
• Experience with Certinia PSA and Salesforce for staffing, forecasting, and reporting.
• Strong analytical skills with knowledge of utilization metrics and forecasting.
• Proficiency with Power BI and reporting tools.

Responsibilities

• Identify, document, and implement process improvements for resource management and workflows.
• Prepare staffing and operational reports: utilization, availability, forecasting, pipeline needs, trends.
• Collaborate with department heads on resource planning, staffing recommendations, and tooling support.
• Oversee end-to-end operational tasks: Sales-to-Delivery handoff, project setup, time-tracking, data updates.
• Monitor delivery processes for adherence and provide leadership with reporting and insights.
• Retrieve and update data for performance metrics and forecasting to support decisions.
• Own weekly and monthly reporting cadences for capacity, staffing, and forecasting.

Skills

Organizational skills

Analytical skills

Communication skills

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree in Business Administration or related field

Tools

Certinia PSA

Salesforce

Power BI

Job description

Caylent is seeking an Operations Analyst to join our Service Delivery Operations team. You will support end-to-end workflows, including project setup, staffing coordination, forecasting, and data analysis, ensuring adherence to delivery processes and standards.

The role is ideal for someone who is organized, proactive, and comfortable partnering with cross-functional leaders to drive accuracy and project success.