Operations Analyst - Bench

Arch Global Services Philippines; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Arch Global Services Philippines, Cebu City, seeks an Operations Analyst to interpret, analyze, and process insurance operations data with high accuracy. You will support submissions, rating, issuance, compliance, and related back-end activities across multiple systems.

Ideal candidates excel in MS Word/Excel, communicate fluently in English, and demonstrate strong analytical and collaborative skills within an international team environment.

Qualifications

• Proficiency with MS Word and Excel.
• Experience with Microsoft Office Suite.
• Fluent English communication.
• Strong analytical and problem-solving abilities.
• Team-oriented with international teams.

Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of insurance operations.
• Support Submission Clearance, Policy & Endorsement rating and Issuance, and Compliance tasks.
• Assist with troubleshooting and improving processes as needed.
• Interact with team and customers to complete deliverables.
• Communicate issues or queries promptly to enable quick resolution.

Skills

Communication skills

Analytical thinking

Team collaboration

English proficiency

Attention to detail

Education

Bachelor’s degree

Tools

MS Word

Excel

Microsoft Office Suite

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Tasks/Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
• Submission Clearance
• Policy & Endorsement rating and Issuance
• Compliance
• Auto
• Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Required Skills/Experience

• MS Word & Excel
• Microsoft Office Suite

Desired Skills/Experience

• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem-solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Superior knowledge of Excel and Word
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly

Education

• Bachelor’s degree

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

10400 Arch Global Services (Philippines) Inc.