Operations Analyst

SMARTER GOOD INC; Philippines; Hybrid; PHP 320,000 - 620,000; Full time

Benefits offered by this job

Remote-first setup

Health and life insurance package

Professional development opportunities

Flexible schedule

Paid time-off

Job summary

SMARTER GOOD INC. is seeking an Operations Analyst to support back-office service delivery across financial vitality and impact programs.

You will transform data into high-quality deliverables and maintain core processes, bridging bookkeeping, payroll, grant drafting, and donor research. You will handle high-volume data entry, bank reconciliations, payroll cycles, 990 prep support, and M&E data input, while documenting workflows and ensuring client-ready outputs.

Qualifications

• Degree or strong academic background in management, economics, development studies or related fields
• Fresh graduates or candidates with 1–3 years in operational, research, or financial roles may apply
• Experience with SOPs, data entry, and basic bookkeeping is a plus
• Comfort with AI productivity tools for data cleaning and drafting deliverables

Responsibilities

• Execute high-volume data entry, bank reconciliations, and payroll processing cycles with accuracy
• Gather, categorize, and organize documentation for 990 preparations, audits, and regulatory filings
• Draft grant proposals and manage donor database workflows
• Input program data into M&E frameworks and maintain internal records
• Conduct desk research for ecosystem intel reports and sector mapping
• Support grantee applications and event logistics for networking
• Adhere to SOPs and improve procedures for process excellence
• Maintain proficiency across up to 4 operational areas and ensure client-ready outputs
• Leverage AI tools to accelerate data cleaning, categorization, and draft generation

Skills

Clear written and verbal communication

Ability to organize messy data

Willingness to learn new skills

Team deadlines and collaboration

Tech-savvy with AI tools

Education

Relevant degree in Management/ Economics / Development Studies / Finance

Tools

Google Workspace

Excel

CRM systems

QuickBooks

Xero

Job description

About the role

The Operations Analyst is the foundational technical engine of Smarter Good's service delivery. You are a generalist in operational execution, thriving in an environment where you can hunker down into complex tasks and master a diverse array of professional skills. You are a technical artisan who finds deep satisfaction in the craft of building and maintaining the back-office systems that power social change. You are a versatile resource within the internal operations hub, responsible for transforming raw data and organizational needs into high-quality, finished deliverables across Smarter Good's service strands, bridging Financial Vitality (bookkeeping, reconciliations, payroll, financial tracking) with Organizational Viability and Ecosystem Investment & Impact (grant drafting, donor research, M&E data, strategic comms, capital syndication, funder alignment).

Key responsibilities

• Execute high-volume data entry, bank reconciliations, and payroll processing cycles with high precision, full documentation, backup, and support
• Gather, categorize, and organize documentation for 990 preparations, annual audits, and regulatory filings
• Accomplish technical workflows for donor database management and grant template drafting
• Input program data into Monitoring & Evaluation (M&E) frameworks and maintain internal People & Culture records
• Perform desk research for ecosystem intel reports and sector mapping exercises
• Provide administrative processing for grantee applications and support the logistical setup for networking convening
• Follow and improve established SOPs and technical checklists to ensure process excellence
• Maintain proficiency in up to 4 distinct operational areas, comfortably pivoting based on internal demand
• Ensure all work products are client-ready by acting as a line of defense for data accuracy
• Utilize AI productivity tools to accelerate data cleaning, categorization, and draft generation for non-sensitive deliverables

About you

• Degree in Management and Social Business, Economics, Development Studies, Management, Industrial/Management Engineering, Accountancy, Finance, Communications, Journalism, International Relations, or related fields
• Open to fresh graduates with strong academic/internship projects or candidates with 1–3 years of professional experience in operational, research, or financial roles
• Demonstrated exposure to at least one area: basic bookkeeping, bank reconciliations, expense tracking, payroll processing, budget monitoring, data entry in accounting software (e.g., QuickBooks, Xero), grant proposal drafting, desk research/funder mapping, M&E data input, donor CRM updates, following SOPs, maintaining organized digital filing systems, or structuring project tasks in work management tools
• Genuine excitement to pick up new skills outside your core comfort zone
• Demonstrated ability to pick up new systems, tools, and cross-functional workflows quickly
• Ability to organize messy data, follow structured SOPs, and ensure client-ready quality across your work
• Active interest or experience in using tech stacks (Google Workspace, Excel, CRMs) and leveraging AI tools (e.g., ChatGPT, Gemini)
• Clear written and verbal communication skills with a strong respect for team deadlines and shared goals
• Maintain mastery of the core tech stack (G-Suite, QuickBooks, CRM) to ensure data precision in foundational workflows

Benefits

• An opportunity to work alongside passionate and inspiring changemakers in a global company that enables progressive nonprofits and social enterprises
• Remote-first setup with an opportunity to work in an office with your team occasionally
• Health and life insurance package with wellness and other unique benefits
• Professional development opportunities
• Flexible schedule
• Paid time-off

About us

Smarter Good is an innovative global professional services firm for social sector organizations, with a strong social mission and focus on systemic change. Our clients are social entrepreneur-led organizations, each with measurable impact and unique theory of change. We create more impact by scaling their solutions to match the size of the need, helping solve our world's most intractable problems. Our clients focus on a spectrum of issues, including poverty alleviation, conservation, workforce development, economic empowerment, clean water, and education.