Operations Admin & HR Coordination Specialist

TELUS Digital; Pateros; On-site; PHP 320,000 - 460,000; Full time

Job summary

TELUS Digital Philippines is seeking a General Administration Analyst to deliver comprehensive administrative support within Operations, coordinating with HR, Learning Services, and Customer Experience to ensure timely information flow.

You will maintain program files, generate performance reports, manage communications, and assist HR-related concerns while supporting floor operations and resource planning to improve productivity and service levels.

Qualifications

• Minimally: none specified in ad.

Responsibilities

• Coordinates with Operations Management to address the administrative needs and goals of the account.
• Provides comprehensive administrative support to ensure optimal performance and service levels, including monitoring metrics such as attendance and attrition.
• Updates and organizes program files, consolidates team reports, and generates account performance reports.
• Maintains and organizes internal reports for easy access.
• Manages the account’s communication and bulletin boards, posting updates such as incentive winners, exemplary performers, promotions, and new hires.
• Serves as the primary HR representative for the account, coordinating with HR departments (e.g., Compensation and Benefits, Employee Relations, Recruitment) on employee-related concerns, disputes, and hearings.
• Secures confidential records, transmits important documents, and submits HR-related inquiries, disputes, and grievances for prompt resolution.
• Provides updates and information on upcoming account events.
• Attends regular HR meetings to gather and disseminate important updates to the account.
• Collaborates with other Program Coordinators to share information and address common account concerns.
• Updates performance bonus data and templates by gathering information from the intranet to ensure real-time visibility of account and individual performance metrics.
• Assists Team Leaders in compiling team and individual performance metrics.
• Ensures the availability of office supplies and materials by monitoring inventory, forecasting needs, and processing requisitions.
• Supports floor operations and queue management by monitoring call volumes and coordinating with WFM and Command Center teams to improve productivity and service levels.
• Coordinates with Workforce personnel on schedule changes, attendance, attrition, and leave utilization, ensuring all related documentation and databases are updated.
• Assists in Customer Experience and Learning Services initiatives by coordinating with relevant departments to secure necessary resources such as equipment and room reservations.

Job description

TELUS Digital Philippines is seeking a General Administration Analyst to deliver comprehensive administrative support within Operations, coordinating with HR, Learning Services, and Customer Experience to ensure timely information flow.

You will maintain program files, generate performance reports, manage communications, and assist HR-related concerns while supporting floor operations and resource planning to improve productivity and service levels.