Operational Risk Management Lead

G-Xchange Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe’s GCash division seeks an Analytical Operational Risk professional to support risk management strategies and policy implementations. Work across business units to identify, assess, and monitor operational risk, and help produce risk reports for senior management and the Board.

The role emphasizes compliance with BSP Circular 900 and collaboration with governance teams to remediate issues. Ideal candidates bring a Bachelor’s degree in a relevant field, 2+ years fintech risk experience,

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, or Business with 2+ years of risk, data, incidents, and/or controls experience.
• Basic knowledge on Compliance, Data Privacy, and/or Information Security.
• Excellent written and spoken communication skills in English.
• Independent and able to work under pressure.
• Organize, analytical with good strategic and tactical knowledge.
• Good problem-solving skills and risk management understanding.
• High level of integrity and ownership of results.

Responsibilities

• Supports development and implementation of operational risk management strategies and policies.
• Identifies, assesses, and monitors operational risk across business units (RCSA/KRI).
• Assists in preparing risk reports for senior management and boards.
• Helps ensure compliance with internal policies and BSP Circular 900.
• Collaborates with governance teams to prioritize issue remediation.
• Maintains ORM policy/framework awareness across the organization.

Skills

English communication

Analytical

Risk management

Self-motivated

Problem solving

Education

Bachelor’s degree in Accounting/Finance/Economics/Statistics/Business

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

OVERALL DUTIES AND RESPONSIBILITIES

• Planning & Organization Provides inputs related to individual work plan/areas assigned to aid the development of the ORM function.
• Provides inputs in formulating and Implementing operational risk management strategies to ensure complete compliance against internal policies and regulatory requirements
• Performs review and development of operational risk policies and standards for operational risk management.
• Assists in the implementation of strategic plans to prevent, eliminate and mitigate operational risks.

Operational Risk Management Activities

• Performs operational risk identification, assessment, and analysis across business units through different assessment activities such as the Risk and Control Self-Assessment (RCSA) and Project Risk Assessment/Advisory activities
• Supports business assurance management in the development of Key Risk Indicators
• Assist business units in identifying root causes of operational risks and provide support to mitigate risk.
• Performs periodic monitoring of operational risk issues and risks treatment plans
• Ensures the implementation of other ORM tools including Incident and Issue Management Governance, Reporting and Escalations
• Supports in crafting reports on operational risk activity results, issues, and decisions to the Risk Division Head and/or ORM Head and CRO, for reporting to Senior Management, and Board-level committees
• Provides reports and updates to Risk Division Heads and/or ORM Head for BAU and Adhoc Activities
• Escalates key risks and actual/potential non-compliance incidents to respective risk owners through the ORM Head, ERM Head and CRO to ensure that potential risks or incidents are managed effectively.Assists in performing periodic business risk reviews
• Assists in conducting and validating gap analysis against required regulation / laws / Internal policies

Embedding Risk Management Function and Advancement

• Performs knowledge sharing and training business and functional partners in the different risk management activities
• Keep abreast of latest operational risk management techniques and industry best practices.
• Ensures continued awareness of the ORM policy/framework, Org-wide Risk Matrix and common risk language across the organization.

Others

• Perform activities required by the Risk Division head and/or ORM Head and CRO, as it arises.
• Assists in the management and monitoring of open audit items from internal / external audits related to Operational Risk Management to ensure completion of remediation activities defined in the agreed action plans and risk treatment plans
• Support ORM initiatives to develop and expand continuous monitoring processes to assess compliance with risk policies, standards and requirements.
• Support in providing deliverables as required by internal and external auditors

Core Competencies

• Results and Detail Oriented
• Critical Thinker / Analytical
• Innovative
• Inquisitive
• Challenges design and processes
• Collaborative Teamwork
• Accountable
• Inspiring Self Functional Competencies
• Good written and verbal communication skills
• Problem solving & complexity
• Project lifecycle knowledge
• Organized
• Business Impact
• Internal operations
• Technical, financial, and regulatory knowledge
• Proactiveness and willingness to learn
• Openness to varying perspectives
• Embedding of end-to-end Risk & Control Self-Assessment (RCSA) and Key Risk Indicators (KRI) processes
• Conducts identification and assessment of processes, risks, controls and root cause analysis
• Establishes interdependencies and connections between incidents, risk assessments, and audit findings
• End-to-end monitoring and validation of issues and actions raised through assessments
• Crafts reports and provides analysis to different reporting lines and committees
• Assist in the completion and analysis of other risk assessment activities such as IR and PRA
• Identifies gaps and endorses resolution to appropriate owners

KEY RESULT AREAS & PERFORMANCE INDICATORS

• Prompt response and provide complete documentation on process walkthroughs, building and updating of RCSAs.
• Monitors periodically the risk landscape of groups/verticals to provide updated assessment results and proactively provide guidance and recommendations against risks identified
• Provides guidance and recommendations in ensuring completeness and accuracy of risk assessments, breach reports, and Incidents provided
• Supports in compliance to Operational Risk Management requirements (i.e. BSP Circular 900)
• Performs overall assessment of businesses, products, verticals, and/or groups to assess overall risk health - regardless if financial or non-financial
• Through the analysis and assessment of processes, risks, and current exposures, control improvements are pursued to prevent, detect, and/or mitigate exposures
• Collaborates with business, operations, enabling, and governance teams in providing holistic assessments and support in prioritization for issue remediation
• Operational risk is inherent to all business, operational, enabling, and governance teams. This role aims to address and pursue improvements on residual risks identified through the different ORM tools.

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business with 2 or more years of solid work experience in the financial and/or fintech industries handling risk, data, incidents, and/or controls.
• With basic knowledge on Compliance, Data Privacy, and/or Information Security
• Self-motivated.
• Excellent written and spoken communication skills in English.
• Independent and be able to work under pressure
• Organize, analytical with good level of strategic and tactical knowledge
• Good problem-solving skills
• Good understanding of process management, internal controls and risk management
• High level of integrity and take ownership and accountability of results

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines. Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones. GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through 'Finance for All'. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.