Incident Management Lead

Globe Telecom, Inc.; Caloocan; On-site; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Career growth

Competitive compensation

Flexible benefits

Job summary

GCash is seeking an Incident Management Lead to oversee operational and technology risk incidents across the organization. The role ensures incidents are investigated, root causes identified, and action plans implemented to strengthen controls and reduce business risks.

This position collaborates with diverse stakeholders and provides incident reports and updates to senior management. You will monitor issues, risks, and action items, while helping enhance incident management policies and

Qualifications

• Degree in accounting/finance/economics/statistics/business or related field.
• At least 2 years of experience in risk, incident management, controls, or data-related roles in financial services or fintech.
• Strong problem-solving, analytical, and communication skills.
• Excellent understanding of risk management and internal controls.

Responsibilities

• Review and validate operational and technology risk incidents reported by business units.
• Coordinate root cause analysis and investigations with stakeholders.
• Support incident investigations, including briefing sessions and war rooms.
• Monitor action plans and ensure timely implementation of corrective measures.
• Prepare incident reports and presentations for senior management and board committees.
• Escalate key risks and potential non-compliance when necessary.

Skills

Incident management

Risk assessment

Stakeholder management

Analytical thinking

Communication

Problem solving

Accountability

Independence

Education

Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

The Incident Management Lead is responsible for overseeing operational and technology risk incidents across the organization. The role ensures that incidents are properly investigated, root causes are identified, and action plans are implemented to strengthen controls and reduce business risks. This role also works closely with different stakeholders and provides incident reports and updates to senior management.

You will be responsible for the following:

• Review and validate operational and technology risk incidents reported by different business units
• Facilitate root cause analysis and coordinate investigations with relevant stakeholders
• Support incident investigations, including participation in briefing sessions and war rooms when needed
• Work closely with business units in resolving incidents and improving the overall risk and control environment
• Monitor action plans and ensure timely implementation of corrective measures
• Assist in monitoring issues, key risks, and action items across teams
• Prepare incident reports and presentations for senior management and board committees
• Support the review and enhancement of incident management policies and standards
• Escalate key risks and potential non-compliance issues when necessary
• Provide regular updates and reports to the Risk Division Head

We are looking for:

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses
• At least 2 years of relevant experience in risk, incident management, controls, or data-related functions within the financial services or fintech industry
• Strong problem-solving and analytical skills
• Good understanding of risk management, internal controls, and process management
• Excellent communication and stakeholder management skills
• Detail-oriented and highly organized
• Able to work independently and manage tasks under pressure
• High level of integrity, accountability, and ownership
• Willingness to learn and collaborate with cross-functional teams

What We Offer

• Opportunity for career growth and development in the #1 FinTech company in the country
• Working with a dynamic and highly collaborative team who want to change the game
• A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.
• Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.