Operational Finance Assistant - VQH

DSV Road GmbH; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

DSV Philippines seeks a Process Assistant - Vendor Query Handling to support customer service for vendor communications. The role involves handling tickets and emails, reconciling statements, and providing remittance details while ensuring process accuracy and compliance.

The ideal candidate has a finance-related degree and at least 6 months of related freight/logistics or customer support experience, with strong SAP knowledge and excellent English communication.

Qualifications

• Graduate in Finance or related field.
• Minimum 6 months experience in freight/logistics support or customer support.
• Proficient in SAP at a good level.

Responsibilities

• Respond to vendor queries via tickets, emails, or calls.
• Ensure timely processing and validation of Cherwell tickets.
• Update trackers and monitoring sheets as required.
• Perform processes according to specified requirements.
• Comply with legal provisions relevant to the operation area.
• Organize, collect, sort and archive documents generated during operation.
• Follow official orders related to assigned tasks.

Skills

Customer service

Communication

Time management

Attention to detail

Ownership

Self-organization

Process compliance

Analytical skills

Teamwork

English proficiency

Problem solving

Documentation

Knowledge of MS Office

Education

Finance degree or related field

Tools

SAP

Job description

Job Title

Process Assistant - Vendor Query Handling

Job Description

The role involves skills in customer service and communication to handle vendor query through tickets and emails or voice calls. It includes activities such as statement of account reconciliation,providing payment remittance, correction request and vendor account changes.

Tasks and responsibilities

• 1. Ability to perform daily task as assigned by process leads
• 2. Ensures timely processing and validation of Cherwell tickets
• 3. Updates trackers and monitoring sheets accordingly
• 4. Performance of processes in accordance with specified requirements.
• 5. Compliance to processes in accordance with the legal provisions on the area of operation.
• 6. Updating, collecting, sorting and archiving of documents generated during operation according to the rules in the Team
• 7. Performance of any other official orders related to the tasks and objective position.

Education

Graduate of Finance, or related field

Experience

Minimum of 6 months experience in related field, having background/exposure in freight and logistic support, customer support, is an advantage

Skills

• 1. Working under time pressure and with minimum supervision
• 2. Strong sense of ownership and accountability
• 3. Highly focused, detail oriented and well developed self-organizational skills
• 4. The critical observation of the process and the implementing of new solutions
• 5. Analytical skills
• 6. Teamwork
• 7. Knowledge of SAP at a good level
• 8. Ability to write and raise queries in a clear and comprehensive message
• 9. Must be able to communicate well in English language
• 10. Ability to use the tools, technology and methods in the field area of work enough to effectively improve the efficiency of services rendered
• 11. Ability to use the particular methods of work (recommended by the globally recognized designmethodologies - any of them), troubleshooting
• 12. Innovation management, project management in order to increase efficiency and quality of the delivered service
• 13. Effectively share knowledge and experience with other members of the team with the aim ofraising the competence of colleagues
• 14. Knowledge of MS Office (Word, Excel, Power Point) at advanced level, enabling e.g. sorting and filtering data, conditional formatting cells, creating pivot tables / graphs, vertical search data, validate / consolidating and grouping data

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.