Operational Excellence Specialist (Midshift)

Allegis Global Solutions (Philippines) Corporation; Pasig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Allegis Global Solutions (Philippines) Corporation is seeking an Operational Excellence Specialist to drive baseline elevation projects and service evolution initiatives. You will collaborate with Shared Service and Client Delivery teams to raise performance and deliver measurable improvements across client programmes.

The role emphasizes cross-functional partnership, process optimization, and ongoing excellence through data-driven decisions and best practices adoption.

Qualifications

• Experience executing process improvements or implementing efficiencies is advantageous.
• Interest in operational excellence methodologies (Lean, Six Sigma, Kaizen, etc.).
• Excellent communication, presentation and facilitation skills.
• Strong analytical, problem-solving and decision-making skills.
• Ability to work independently and with teams in a fast-paced environment.
• Fluent in English; other European languages are a plus.

Responsibilities

• Project manage and implement initiatives to improve baseline programme performance.
• Act as point of contact for Client Delivery and Shared Service partners.
• Establish and drive best practices for baseline elevation initiatives.
• Identify opportunities for continuous improvement and implement plans.
• Provide status updates to Client Delivery Leadership and project teams.
• Provide administrative support to the Operational Excellence Executive as required.

Skills

Process improvement

Lean/Six Sigma knowledge

Communication skills

Analytical thinking

Team collaboration

English fluency

Job description

Company Description

About Allegis Global Solutions

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

Job Summary

The Operational Excellence Specialist will be responsible for driving Programme Baseline Elevation and service evolution projects and initiatives. Reporting to the Operational Excellence Executive in EMEA, the Operational Excellence Specialist will work closely with both Shared Service and Client Delivery teams.

Our Programme Baseline activity focuses on presenting our elevated service offerings (such as processes, tools or technology) to our current client programmes to consistently and systematically "raise the bar” across our entire client portfolio. It is essential to partner with our clients to drive Continuous Improvement activities, so they can trust that they are working with the best Strategic Partner in the industry. By implementing these efficiencies, we can avoid any problems that our client may encounter, and use this for our strategic advantage, for example increasing programme usage and adoption across their business.

Responsibilities

• Project managing and implementing initiatives that aim to improve the baseline performance of the programme. Identifying areas for improvement, developing, and implementing new processes or procedures, and monitoring the impact of these changes on the programme's performance.
• Act as a point of contact for Client Delivery and Shared Service partners. Serving as a liaison between these two groups, facilitating communication and collaboration. Responsible for ensuring that the needs and concerns of both Client Delivery and shared services partners are understood and addressed, and that any issues are resolved in a timely and effective manner.
• Establish and drive best practices. Responsible for identifying, developing, documenting, and implementing best practices in relation to our baseline elevation initiatives. Once best practices have been established, driving their adoption and ensuring that they are consistently followed, resulting in improved efficiency, effectiveness, and overall success.
• Identify opportunities for continuous improvement. Continuously assessing the programme baseline elevation initiatives processes, procedures, and performance to identify areas where improvements can be made. This could involve analysing data, gathering feedback from stakeholders, and benchmarking against industry standards. Once opportunities for improvement have been identified, developing and implementing plans to address them, resulting in increased efficiency, effectiveness, and overall success.
• Provide status updates to Client Delivery Leadership and project team. Flagging any risks, issues, actions, or decisions needed to ensure the project(s) are running to schedule.
• Provide administrative support to the Operational Excellence Executive as required.

Qualifications, Skills, Knowledge

• Some experience of executing process improvement, identifying smarter ways of working or implementing efficiencies would be advantageous.
• An interest in operational excellence methodologies, such as Lean, Six Sigma, Kaizen, etc.
• Excellent communication, presentation, and facilitation skills
• Strong analytical, problem-solving, and decision-making skills
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Fluent in English, other European languages are a plus.