Operational Excellence & Compliance Lead

Manatal; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an experienced Operational Excellence & Compliance Lead to drive safety, audits, and cross-functional performance across retail and back-office operations. You will own data-driven oversight, ensure regulatory alignment, and push process improvements.

You will lead a multi-skilled offshore team, partner with senior leaders, and deliver dashboards and insights that optimize ROI and store-level outcomes in a fast-paced environment.

Qualifications

• Minimum 5 years leading large offshore teams in a high-velocity retail or fuel environment.
• Deep understanding of HSSE standards, audit processes, and regulatory requirements.
• Proficiency in building dashboards and interpreting metrics to drive ROI and store-level improvements.
• Ability to resolve complex operational queries and manage high-pressure escalations.

Responsibilities

• Lead HSSE and Operational Excellence audits, manage the safety culture platform, and CCTV follow-up reviews.
• Direct daily operations across POS, analytics, customer service, and master data management to ensure cross-departmental efficiency.
• Generate integrated dashboards and reports to track operational KPIs, ROI, and performance trends for senior management.
• Coach and develop a high-performing, multi-skilled team, setting clear priorities and timelines.
• Collaborate with GM-level leadership and IT/Property/Maintenance to align support functions with corporate goals.

Skills

HSSE standards and audits

Dashboarding and data interpretation

Cross-functional leadership

Stakeholder influence

Operations leadership

Offshore team management

ROI optimization

Escalation management

Job description

Discover your 100% YOU with MicroSourcing!

Position: Operational Excellence & Compliance Lead
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You’ll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Operational Excellence & Compliance Lead, you will:

• Lead HSSE and Operational Excellence audits, manage the safety culture platform, and conduct follow-up reviews including CCTV analysis.
• Direct daily operations across POS, analytics, customer service, and master data management to ensure cross-departmental efficiency.
• Generate integrated dashboards and reports to track operational KPIs, ROI, and performance trends for senior management.
• Coach and develop a high-performing, multi-skilled team, setting clear operational priorities and delivery timelines.
• Collaborate with GM-level leadership and internal departments (IT, Property, Maintenance) to align support functions with corporate goals.

What You Need:

Non-negotiables

• Minimum of 5 years of professional experience leading large, diverse offshore teams in a high-velocity retail or fuel environment.
• Deep understanding of HSSE standards, audit processes, and regulatory requirements in a safety-critical industry.
• Proficiency in building dashboards and interpreting complex metrics to drive ROI and store-level improvements.
• Ability to resolve complex operational queries and manage high-pressure escalations effectively.
• Skill in influencing senior stakeholders and integrating workflows across IT, operations, and compliance departments.

Preferred skills/expertise

• Prior experience in the oil, gas, or convenience retail sector, particularly with franchise operations.
• Demonstrated ability to implement disciplined measurement practices and standardized operating procedures.
• Strong presentation skills with the ability to translate operational data into actionable insights for the executive team.
• Experience managing complex master data sets and point-of-sale support systems.
• A track record of fostering a high-engagement, customer-focused team culture in an offshore/remote setup.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

*Terms & conditions apply