Operation Support Specialist/Order Management

Prime@Technology Specialists, Inc.; Makati; On-site; PHP 502,000 - 703,000; Part time

Job summary

Prime@Technology Specialists, Inc. is seeking a detail-oriented professional for a 4-month contract role in Makati. The position involves managing client orders, verifying details with Sales and Operations, and encoding information for agreements.

Responsibilities include processing paper and digital orders in Corepass, handling Pluxee credits/codes, and coordinating with Finance and IT to ensure timely, accurate fulfillment. Strong MS Office skills are essential.

Qualifications

• College degree in Accounting or IT.
• At least 2 years of experience in a process/finance environment.

Responsibilities

• Manage client order requirements and verify details with Sales, Business Support and Operations.
• Encode client information accurately and create agreements from Sales documents.
• Process paper and card orders in Corepass for production.
• Process digital orders and Pluxee credits/codes in Corepass.
• Review fund requests for Pluxee credits/codes for release by Finance.
• Act as liaison between Sales, Finance, IT, CX and Operations to ensure correct processing.

Skills

Communication skills

Detail-oriented

Team player

Education

College degree in Accounting or IT

Tools

MS Excel

MS Word

Power BI

Power Automate

MS Teams

Job description

Complete Address

11F BA Lepanto Building 8747 Paseo de Roxas Street, Makati City

Duration

4 months contract

Duties and Responsibilities

• Manage client order requirement and verify order details in coordination with Sales and Business Support and Operations Team.
• Maintain high accuracy in encoding the client information and creating agreement based on documents submitted by Sales.
• Paper and Card Order Processing - Validate documents submitted and confirm orders encoded by Sales in Corepass for Production to produce paper vouchers and cards.
• Digital Order Processing – Validate documents submitted and process Pluxee credits, Pluxee Codes and Pluxee Shop orders in Corepass.
• Review order details of fund request for Pluxee credits and Pluxee codes to be release by Finance.
• Revalidation of Expired vouchers – Prepare Reimbursement Summary and encode details to QS for cancellation. Process replacement of paper and digital products.
• Provide support for internal and external clients by responding to any paper and digital inquiries such as status of orders, extension of contracts, and changes in POC and others.
• Act as liaison between Sales, Finance, IT, CX and Operation to ensure that orders are created, processed, funded, released and billed correctly.
• Manage all communication within team members and ensure compliance to timeframe and guidelines.
• Ability to understand and troubleshoot order life cycle challenges and non-technical issues.
• Used sound decision‑making when dispute arise in terms of order processing and escape to Business Support and Operations Head for immediate resolution

Qualifications

• Candidate must possess at least a College Degree (preferably Accounting or IT)
• At least 2 year experience in a process/finance related environment

Communication Skills

Communicates clearly and effectively with colleagues

Keen eye for details and naturally vigilant

Exposure to internal systems is a plus (Corepass, MS Teams, etc)

Proficient in Microsoft Office (MS Excel, Word, Power BI, Power Automate)

Demonstrates business ethics

Team player

Strives for improvement