Operating Effectiveness Lead Analyst

Sagility; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Sagility is seeking an Operating Effectiveness Lead Analyst in Quezon City, Philippines. You will lead complex operational effectiveness and business process improvement initiatives across multiple functional areas, leveraging quality tools and data-driven insights to drive productivity and cost optimization.

As a strategic partner to business leaders, you will mentor junior analysts, support Quality initiatives, and influence stakeholders to implement sustainable process improvements and

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Healthcare Administration, Finance, Information Systems, or a related field.

Responsibilities

• Lead complex operational effectiveness and business process improvement initiatives across multiple functional areas using quality tools and resources.
• Analyze current-state processes to identify gaps, inefficiencies, risks, and opportunities for optimization.
• Design and implement sustainable process improvements that enhance Quality processes and performance.
• Develop future-state process models and frameworks supporting objectives and scalability.
• Lead initiatives that standardize quality and ensure consistency across operations.
• Collect and analyze quality data, identify trends, and recommend corrective actions.
• Support enterprise transformation, operating model changes, and program changes.
• Collaborate with leaders to evaluate impacts and develop implementation strategies.
• Lead change management activities to promote adoption of new processes and technologies.
• Evaluate how technology can improve processes and collaborate with teams to define requirements.

Education

Bachelor's degree in business/related field

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Operating Effectiveness Lead Analyst is responsible for leading complex business process improvement and operational effectiveness initiatives that drive productivity, quality, compliance, and cost optimization across the organization. This role analyzes current business processes, identifies improvement opportunities, and develops sustainable solutions that enhance operational performance and business outcomes. The analyst serves as a strategic partner to business leaders, leveraging data, industry best practices, process improvement methodologies, and technology solutions to improve organizational efficiency and effectiveness. The role requires strong analytical skills, business acumen, change management capabilities, and the ability to influence stakeholders across multiple levels of the organization. This position operates with a high degree of autonomy, providing thought leadership, mentoring junior team members, and supporting Quality initiatives focused on operational excellence and continuous improvement.

Key Responsibilities

Operational Effectiveness & Process Improvement

Lead complex operational effectiveness and business process improvement initiatives across multiple functional areas via quality tools and resources Analyze current-state processes to identify performance gaps, inefficiencies, operational risks, and opportunities for optimization. Design and implement sustainable process improvements that improve Quality processes Develop future‑state process models and operational frameworks that support business objectives and scalability Lead business initiatives that support Quality standardization and consistency across operations.

Business Analysis & Performance Measurement

Collect, analyze, and interpret Quality operational and performance data to identify trends and improvement opportunities. Develop narratives that highlight behavioral opportunities and ideate ways to improve performance, measure process effectiveness and business outcomes. Monitor Quality performance and recommend corrective actions to address emerging risks or performance issues.

Strategic Initiatives & Change Management

Support enterprise transformation, operating model, and business process reengineering initiatives such as quality improvement initiatives or program changes Partner with business leaders to evaluate organizational impacts and develop implementation strategies. Lead change management activities to promote successful adoption of new processes, technologies, and operating models.

Technology & Innovation Enablement

Evaluate how technology, automation, and digital solutions can improve business processes and operational outcomes. Collaborate with business and technology teams to define requirements and support implementation efforts. Identify opportunities to leverage emerging technologies to streamline operations and enhance employee and customer experiences.

Leadership & Stakeholder Management

Serve as a trusted advisor to leaders and cross‑functional partners on operational effectiveness strategies. Facilitate discussions, workshops, and working sessions to drive alignment and decision‑making. Influence stakeholders across organizational levels to achieve project objectives and operational goals. Provide mentoring, coaching, and guidance to less experienced analysts and team members.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Healthcare Administration, Finance, Information Systems, or a related field.
• 5+ years of experience in operational effectiveness, process improvement, business analysis, consulting, project management, or a related discipline.
• Experience leading complex cross‑functional initiatives and process transformation efforts.
• Strong analytical and problem‑solving skills with the ability to translate data into actionable recommendations.
• Experience with process mapping, root cause analysis, and continuous improvement methodologies.
• Proven ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Excellent written, verbal, presentation, and stakeholder management skills.

Location

Location: Quezon City, Bridgetowne GBF TowerPhilippines

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.