Senior Workforce Supervisor – Real-Time Planning & Insights

Optum Philippines; Makati; On-site; PHP 1,339,000 - 2,678,000; Full time

Job summary

Optum Philippines is seeking a seasoned Workforce Management leader to guide a multi-location team in delivering scheduling and forecasting support for operational units. You will influence staffing decisions, capacity management, and performance reporting to senior leaders.

The role emphasizes strategic planning, real-time decision making, and cross-functional collaboration to optimize resources and drive efficiencies across the enterprise. Experience in healthcare-related operations is a plus.

Qualifications

• Undergraduate degree or equivalent work experience.
• 3+ years of experience in service operations center, call center or Workforce Management.
• 3+ years of experience with Workforce Management software (IEX, Aspect, WFM IEX, Blue Pumpkin).
• 2+ years of experience in building high performance teams.

Responsibilities

• Lead a team of delivery senior analysts/analysts across multiple locations in support of business units and stakeholders.
• Provide tactical recommendations of the financial plan and resource utilization.
• Oversee planning and execution of daily plans to meet SLA, capacity, and workflow requirements.
• Drive real-time staffing decisions and capacity coverage for multiple teams.

Skills

Talent development

Team leadership

Forecasting

Analytical thinking

Communication

Education

Bachelor's degree or equivalent

Tools

IEX

Aspect

Blue Pumpkin

Excel

Job description

Optum Philippines is seeking a seasoned Workforce Management leader to guide a multi-location team in delivering scheduling and forecasting support for operational units. You will influence staffing decisions, capacity management, and performance reporting to senior leaders.

The role emphasizes strategic planning, real-time decision making, and cross-functional collaboration to optimize resources and drive efficiencies across the enterprise. Experience in healthcare-related operations is a plus.