Lead Forecasting & WFM Analytics with AI Leadership

Ceridian HCM, Inc; Philippines; Presencial; PHP 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Ceridian HCM, Inc in the Philippines is seeking a Lead Workforce Analyst – Forecasting, WFM Analytics & AI to lead complex forecasting, workforce planning, and analytics initiatives across the Global Customer Office.

This individual contributor leadership role partners with Operations, WFM, Finance, Data/Technology, and senior leaders to solve multi-channel workforce challenges and advance AI-enabled forecasting and Power BI analytics.

Formación

• 7+ years of progressive experience in workforce forecasting, capacity planning, WFM, or advanced workforce analytics.
• Deep expertise in forecasting, capacity modelling, forecast accuracy/bias, scenario planning, and core WFM principles.
• Proven experience leading complex forecasting or workforce analytics initiatives end to end.
• Strong experience with multi-channel workforce forecasting and shared/cross-skilled capacity.
• Advanced Power BI expertise, including data modelling, DAX, dashboards, KPIs, and executive reporting.
• Practical AI and automation experience applied to forecasting, workforce planning, or advanced analytics.
• Strong analytical judgment with the ability to translate complex workforce data into clear recommendations.
• Proven ability to influence senior stakeholders, lead cross-functional initiatives without direct authority, and provide technical leadership to other analysts.

Responsabilidades

• Lead complex workforce forecasting and analytics initiatives from problem definition through implementation and measurement.
• Develop integrated multi-channel forecasts across voice, chat, cases/tickets, and asynchronous workloads, translating demand into FTE, capacity gaps, risks, and recommendations.
• Lead scenario, trend, forecast accuracy/bias, and root-cause analysis to identify emerging workforce risks and opportunities.
• Provide technical leadership on forecasting methodology and model design, identifying opportunities to improve accuracy, consistency, automation, and capacity planning.
• Lead practical application of AI and automation across forecasting, including anomaly detection, scenario analysis, exception monitoring, validation, and insight generation.
• Build and evolve Power BI workforce analytics and executive reporting connecting forecast drivers to operational outcomes.
• Provide technical guidance and mentorship to analysts and help drive forecasting and WFM best practices.
• Partner cross-functionally to challenge assumptions and translate forecasting insights into actionable workforce recommendations.

Conocimientos

Forecasting

Workforce analytics

Power BI

AI & automation

Stakeholder influence

Herramientas

Power BI

Descripción del empleo

Ceridian HCM, Inc in the Philippines is seeking a Lead Workforce Analyst – Forecasting, WFM Analytics & AI to lead complex forecasting, workforce planning, and analytics initiatives across the Global Customer Office.

This individual contributor leadership role partners with Operations, WFM, Finance, Data/Technology, and senior leaders to solve multi-channel workforce challenges and advance AI-enabled forecasting and Power BI analytics.