Onsite WFM Capacity & Forecasting Analyst (Night Shift)

Gratitude Philippines; Manila; On-site; PHP 580,000 - 1,004,000; Full time

Job summary

Gratitude Philippines in Manila is seeking a Workforce Analyst to join our capacity planning and forecasting team for call center operations. You will leverage advanced Excel and data tools to drive accurate workload forecasts and resource requirements.

The role requires strong communication and documentation skills, with the ability to train teams on developed processes. This onsite graveyard-shift position offers ASAP start with 2 openings.

Qualifications

• Bachelors degree required.
• 2–3 years in WFM capacity planning and forecasting.
• 1.5–2 years of data analytics experience; strong Excel/Access/VBA skills.

Skills

WFM Capacity Planning

Forecasting

Data Analytics

Excel

MS Access

VBA

VB.Net

MS Word

MS PowerPoint

Education

Bachelor's degree

Tools

Microsoft Excel

MS Access

VBA

VB.Net

MS Word

MS PowerPoint

Job description

Gratitude Philippines in Manila is seeking a Workforce Analyst to join our capacity planning and forecasting team for call center operations. You will leverage advanced Excel and data tools to drive accurate workload forecasts and resource requirements.

The role requires strong communication and documentation skills, with the ability to train teams on developed processes. This onsite graveyard-shift position offers ASAP start with 2 openings.