Onsite Voice CSR – Pasig (Paid Training & Benefits)

Private Advertiser; Pasig; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers in Pasig is hiring a Customer Service Representative (CSR) for a voice account. The role is full-time and onsite with a shifting schedule. No BPO experience is required; a college degree is preferred, and paid training will be provided.

You will handle inbound calls, provide product and account information, process updates, and document interactions in the CRM while meeting performance targets and maintaining a customer-focused approach.

Qualifications

• Must have good English communication skills.
• Basic computer and typing skills required.
• Willing to work onsite on a shifting schedule.
• Customer-focused attitude and good listening skills required.
• Willing to undergo paid training.

Responsibilities

• Answer inbound customer calls and respond to inquiries
• Provide accurate product, service, and account information
• Resolve customer concerns and complaints professionally
• Process orders, requests, and account updates
• Document customer interactions in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex issues when necessary

Skills

Good English communication skills

Basic computer skills

Typing proficiency

Willing to work onsite

Customer-focused mindset

Education

College Graduate

Job description

Metacom Careers in Pasig is hiring a Customer Service Representative (CSR) for a voice account. The role is full-time and onsite with a shifting schedule. No BPO experience is required; a college degree is preferred, and paid training will be provided.

You will handle inbound calls, provide product and account information, process updates, and document interactions in the CRM while meeting performance targets and maintaining a customer-focused approach.