Technical Support Representative | Seasonal | ONSITE (Pampanga)

SupportNinja; Philippines; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

SupportNinja is seeking a Technical Support Representative for an onsite seasonal role in Pampanga. You will handle basic technical issues, troubleshoot problems, and deliver clear, courteous customer support. You will document interactions in the CRM and escalate complex issues as needed.

The role emphasizes strong communication, teamwork, and adherence to policies while meeting KPI targets. The contract runs for five months with an on-site setup at The Hideout, Clark, Pampanga.

Qualifications

• 6 months of experience in a technical support role or equivalent preferred.
• Strong verbal and written communication skills.
• Proficiency in using computer applications and software.
• Experience using a CRM preferred.
• Experience or familiarity with handling cybersecurity products.

Responsibilities

• Provide basic technical support to customers with product/service issues.
• Identify and troubleshoot technical problems and provide timely solutions.
• Explain technical solutions to non-technical customers clearly.
• Maintain accurate ticketing in the CRM and follow up on issues.

Skills

Communication skills

Verbal communication

Written communication

CRM experience

Cybersecurity products familiarity

Tech troubleshooting

Computer applications proficiency

Job description

Technical Support Representative | Seasonal | ONSITE (Pampanga)

Seasonal Clark Pampanga, Angeles Pampanga, Central Luzon, PH

4 days ago Requisition ID: 4258

Work Setup: On-Site at The Hideout, Clark, Pampanga
Contract: Project-based (5 months)
Target start: October 12, 2026
The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of a Technical Support Representative look like?

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Identify and troubleshoot technical problems, and provide timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Ensure accurate ticket triaging
  Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide excellent customer service to ensure customer satisfaction and loyalty
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications for a Technical Support Representative?

• 6 months of experience in a technical support role or equivalent preferred
• Good communication skills, both verbal and written
• Proficiency in using computer applications and software
• Experience using a CRM preferred
• Experience or familiarity with handling cybersecurity products

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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