Customer Service Team Lead: Leadership & Data Insights

Quanta Philippines; Mandaluyong; On-site; PHP 558,000 - 893,000; Full time

Job summary

Quanta Philippines is seeking a Customer Service Team Lead to direct the Customer Service Team in delivering high-quality support aligned with the company’s core values. You will provide guidance, foster a productive work environment, and address customer issues to maintain service excellence.

This role involves coordinating efforts, reporting monthly data by SKU, area, salesman and channel to stakeholders, and driving process improvements through strong leadership, planning and data analysis.

Qualifications

• Leadership and team management capabilities.
• Strong problem solving and analytical thinking.
• Excellent communication and presentation skills.
• Thorough product knowledge and ERP/BI familiarity.

Responsibilities

• Direct and guide the Customer Service Team to ensure high quality service.
• Maintain a productive and motivating work environment and address customer issues.
• Report By-SKU, By-area, By-Salesman and By-Channel Monthly Sales Data to stakeholders.

Skills

Leadership Skills

Problem Solving

Complaint Management

Product Knowledge

Planning and Organizing

Computer Savvy

Critical Thinking

Information and Data Analysis

Project Management

Communication and presentation skills

Tools

MS Office

Excel

ERP

BI

Job description

Quanta Philippines is seeking a Customer Service Team Lead to direct the Customer Service Team in delivering high-quality support aligned with the company’s core values. You will provide guidance, foster a productive work environment, and address customer issues to maintain service excellence.

This role involves coordinating efforts, reporting monthly data by SKU, area, salesman and channel to stakeholders, and driving process improvements through strong leadership, planning and data analysis.