Team Leaders - Customer Care and Data Management (100% Onsite)

Intogreat Solutions; Quezon City; Sur place; PHP 420 000 - 600 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO Coverage + 2 Free Dependents

Mental Health & Wellness Support

20 PTO Benefits

Career Growth and Development

Supportive Leadership

Résumé du poste

Intogreat Solutions in Eastwood, Quezon City is seeking experienced Team Leaders for Customer Care and Data Management, onsite with rotating schedules. You will lead and coach teams, manage performance, and drive quality and customer experience.

The role focuses on operational excellence, escalation handling, and continuous improvement, with a strong emphasis on people management and coaching.

Qualifications

• At least 2 years of experience as a Team Lead.
• Experience leading operational or customer-facing teams.
• Strong coaching, people management, and performance management experience.
• Experience managing KPIs, productivity, quality, and service levels.
• Ability to work onsite in Eastwood.
• Willing to work shifting schedules and rotating days off.

Responsabilités

• Lead, coach, and develop a team to achieve productivity, quality, and service-level targets.
• Manage daily operations, including workload allocation, attendance, capacity, and performance monitoring.
• Handle escalations, operational risks, and complex cases requiring leadership intervention.
• Conduct regular coaching sessions, performance reviews, and development planning.
• Analyze operational metrics, identify trends, and recommend improvements.
• Ensure adherence to company policies, SOPs, compliance standards, and quality requirements.
• Partner with internal stakeholders to address operational challenges and drive continuous improvement initiatives.
• Foster a culture of accountability, collaboration, and continuous learning.

Connaissances

Team Leadership

Coaching

People Management

Performance Management

KPIs

Description du poste

Team Leaders - Customer Care and Data Management (100% Onsite) Eastwood Avenue, Quezon City, Metro Manila, Philippines 2 - 5 Years Probationary

Job Description

Work Setup: 100% Onsite | Eastwood, Quezon City
Schedule: Rotating / Shifting Schedules
Days Off: Rotating Rest Days

About the role

We are looking for experienced people leaders to join our growing leadership team as Customer Care Team Leader and Data Management Team Leader. You will drive operational excellence, coach and develop teams, manage performance, and ensure high standards of quality, compliance, and customer experience.

Key responsibilities

• Lead, coach, and develop a team to achieve productivity, quality, and service-level targets
• Manage daily operations, including workload allocation, attendance, capacity, and performance monitoring
• Handle escalations, operational risks, and complex cases requiring leadership intervention
• Conduct regular coaching sessions, performance reviews, and development planning
• Analyze operational metrics, identify trends, and recommend improvements
• Ensure adherence to company policies, SOPs, compliance standards, and quality requirements
• Partner with internal stakeholders to address operational challenges and drive continuous improvement initiatives
• Foster a culture of accountability, collaboration, and continuous learning

Must-Have Requirements

• At least 2 years of experience as a Team Lead
• Experience leading operational or customer-facing teams
• Strong coaching, people management, and performance management experience
• Experience managing KPIs, productivity, quality, and service levels
• Ability to work onsite in Eastwood
• Willing to work shifting schedules and rotating days off

Why IntoGREAT?

• Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
• Day 1 HMO Coverage + 2 Free Dependents: Enjoy comprehensive healthcare coverage from your first day of employment, including HMO coverage for up to two dependents at no additional cost.
• Mental Health & Wellness Support: Your well-being matters. Access programs and benefits designed to support your mental health, wellness, and overall work-life balance.
• 20 PTO Benefits: Take the time you need to rest, recharge, and attend to personal commitments with our paid time-off program.
• Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
• Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles.

Job Snapshot

Updated Date

24-Sep-2026

Department

Contact Center

Location