Onsite Phone-Based Customer Service Specialist

Arrk Freight and Logistics Co.; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO for you and 3 dependents

Retirement plan after 5 years

Life insurance from day 1

Promotion opportunities

Annual performance-based increase

15% night differential

Company events

Job summary

Arrk Freight and Logistics Co. in Manila is seeking a Specialist to deliver outstanding service via timely phone-based support. You will handle inquiries related to payments, loans, charges, and rewards, ensuring resolutions for customers.

The ideal candidate has at least 1 year of BPO voice experience, strong English communication, and a customer-first mindset. Onsite role with benefits including HMO, life insurance, and opportunities for promotion.

Qualifications

• Must be willing to work onsite in a phone-based customer interaction role.
• Proficiency with basic computer functions including mouse/keyboard and internet searches.
• At least 1 year BPO voice international work experience.
• Excellent English communication and customer service orientation.

Responsibilities

• Provide timely, phone-based resolutions to customer inquiries.
• Handle transactions inquiries including payments, loans, charges/fees, and rewards.
• Assist with fraud investigations and related issues as needed.

Skills

Phone support

English communication

Customer service

Education

High School graduate

Tools

MS Office

Job description

Arrk Freight and Logistics Co. in Manila is seeking a Specialist to deliver outstanding service via timely phone-based support. You will handle inquiries related to payments, loans, charges, and rewards, ensuring resolutions for customers.

The ideal candidate has at least 1 year of BPO voice experience, strong English communication, and a customer-first mindset. Onsite role with benefits including HMO, life insurance, and opportunities for promotion.