Onsite Pest Control Customer Care Specialist

UpraisIT; Metro Manila; On-site; PHP 223,000 - 268,000; Full time

Job summary

UpraisIT in Ortigas, Pasig City is hiring Customer Service Operators for a local pest control account (Taglish). You will handle inbound calls, assist with bookings, provide service information, and ensure a positive customer experience.

The role requires at least a Senior High School diploma (college graduates preferred) and 6 months to 1 year in customer service, BPO, or related work. You will coordinate with technicians, update service records, and help resolve customer concerns to meet

Qualifications

• Senior high school diploma (college grads preferred).
• 6 months to 1 year of customer service, BPO, or related experience preferred.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving skills.
• Good listening and interpersonal skills.
• Ability to handle difficult customers and resolve concerns professionally.
• Basic computer and typing skills.
• Willing to work onsite.

Responsibilities

• Handle inbound customer calls, inquiries, and service requests.
• Assist customers with pest control service bookings and appointment scheduling.
• Provide accurate information about services, schedules, and service processes.
• Handle customer concerns, complaints, cancellations, and rescheduling requests.
• Coordinate with technicians and internal teams regarding customer appointments.
• Update customer information and service records accurately.
• Follow up on customer requests and unresolved concerns.
• Maintain professional and courteous communication with customers.
• Meet established customer service, quality, and productivity targets.
• Perform other customer service-related tasks as assigned.

Skills

Verbal & written communication

Customer-focused

Listening skills

Interpersonal skills

Typing

Basic computer skills

Education

Senior High School graduate

College graduates preferred

Tools

CRM platforms

Job description

UpraisIT in Ortigas, Pasig City is hiring Customer Service Operators for a local pest control account (Taglish). You will handle inbound calls, assist with bookings, provide service information, and ensure a positive customer experience.

The role requires at least a Senior High School diploma (college graduates preferred) and 6 months to 1 year in customer service, BPO, or related work. You will coordinate with technicians, update service records, and help resolve customer concerns to meet