Customer Service Operators | Local Account Taglish

UpraisIT; Metro Manila; On-site; PHP 223,000 - 268,000; Full time

Job summary

UpraisIT in Ortigas, Pasig City is hiring Customer Service Operators for a local pest control account (Taglish). You will handle inbound calls, assist with bookings, provide service information, and ensure a positive customer experience.

The role requires at least a Senior High School diploma (college graduates preferred) and 6 months to 1 year in customer service, BPO, or related work. You will coordinate with technicians, update service records, and help resolve customer concerns to meet

Qualifications

• Senior high school diploma (college grads preferred).
• 6 months to 1 year of customer service, BPO, or related experience preferred.
• Excellent verbal and written communication skills.
• Customer-focused with strong problem-solving skills.
• Good listening and interpersonal skills.
• Ability to handle difficult customers and resolve concerns professionally.
• Basic computer and typing skills.
• Willing to work onsite.

Responsibilities

• Handle inbound customer calls, inquiries, and service requests.
• Assist customers with pest control service bookings and appointment scheduling.
• Provide accurate information about services, schedules, and service processes.
• Handle customer concerns, complaints, cancellations, and rescheduling requests.
• Coordinate with technicians and internal teams regarding customer appointments.
• Update customer information and service records accurately.
• Follow up on customer requests and unresolved concerns.
• Maintain professional and courteous communication with customers.
• Meet established customer service, quality, and productivity targets.
• Perform other customer service-related tasks as assigned.

Skills

Verbal & written communication

Customer-focused

Listening skills

Interpersonal skills

Typing

Basic computer skills

Education

Senior High School graduate

College graduates preferred

Tools

CRM platforms

Job description

Customer Service Operators - (Local Account Taglish)

Location: Ortigas, Pasig City
Salary: 22,000 PHP / month
Schedule: Monday to Saturday / Dayshift / Onsite
Employment Type: Full-Time
Department: Customer Service / Operations

ROLE OVERVIEW

We are looking for a customer-focused and reliable Customer Service Operators to handle customer inquiries and service requests for a local pest control account. The role will involve assisting customers, scheduling service appointments, handling concerns, and ensuring a positive customer experience.

The ideal candidate has strong communication skills, good attention to detail, and the ability to handle customer concerns professionally and efficiently.

DUTIES & RESPONSIBILITIES

• Handle inbound customer calls, inquiries, and service requests
• Assist customers with pest control service bookings and appointment scheduling
• Provide accurate information about services, schedules, and service processes
• Handle customer concerns, complaints, cancellations, and rescheduling requests
• Coordinate with technicians and internal teams regarding customer appointments
• Update customer information and service records accurately
• Follow up on customer requests and unresolved concerns
• Maintain professional and courteous communication with customers
• Meet established customer service, quality, and productivity targets
• Perform other customer service-related tasks as assigned

JOB REQUIREMENTS

• At least Senior High School graduate; college graduates are preferred
• With 6 months to 1 year of customer service, BPO, call center, or related experience preferred
• Excellent verbal and written communication skills
• Customer-focused with strong problem-solving skills
• Good listening and interpersonal skills
• Ability to handle difficult customers and resolve concerns professionally
• Basic computer and typing skills
• Willing to work on the required schedule and account arrangement
• Willingness to work onsite

PREFERRED QUALIFICATIONS

• Previous experience handling a local account
• Experience in appointment setting, scheduling, or dispatching
• Experience handling home services, field services, or similar accounts
• Familiarity with CRM or customer service platforms
• Previous experience in a pest control, property services, or home services account is an advantage

WHY CHOOSE US?

• Opportunity to work with a local customer service account
• Stable customer service environment
• Develop your communication, problem-solving, and customer handling skills
• Gain experience in appointment scheduling and service coordination
• Work with a supportive and collaborative team