Onsite Night-Shift Real-Time & MIS Analyst

TASQ Staffing Solutions; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

TASQ Staffing Solutions in Quezon City is seeking an RTA/MIS Travel Collections specialist for an onsite role. You will monitor real-time operations, adjust staffing, and resolve issues to maintain service levels.

Requires 2+ years in a BPO as Real-Time Analyst and familiarity with PowerBI; 2 years of college completion is expected. This role is 100% onsite at QC and involves night shifts.

Qualifications

• 2+ years as Real-Time Analyst in a BPO environment.
• Experience in any domain; PowerBI proficiency preferred.
• Completed at least 2 years of college with no failed subjects.

Responsibilities

• Real-time Monitoring: oversee agent activities, call volumes, and queue statuses using monitoring tools.
• Staffing Adjustments: modify schedules or reallocate resources to ensure optimal staffing.
• Performance Evaluation: monitor adherence to schedules and metrics to identify deviations.
• Problem Resolution: detect and address real-time issues, including outages or surges.

Skills

Real-Time Monitoring

Education

Two years of college

Tools

PowerBI

Job description

TASQ Staffing Solutions in Quezon City is seeking an RTA/MIS Travel Collections specialist for an onsite role. You will monitor real-time operations, adjust staffing, and resolve issues to maintain service levels.

Requires 2+ years in a BPO as Real-Time Analyst and familiarity with PowerBI; 2 years of college completion is expected. This role is 100% onsite at QC and involves night shifts.