Real-Time Operations Analyst Onsite – Makati/Davao

Gratitude Jobs Ahead HR Inc; Makati; On-site; PHP 234,360 - 301,320; Full time

Job summary

Gratitude Jobs Ahead HR Inc is hiring a Real-Time Analyst (RTA) to monitor real-time operations in a Philippine BPO setting. The role requires at least 1 year of WFM/RTA experience and proficiency in MS Excel and WFM tools.

The candidate must be based in the Philippines and willing to work onsite on a shifting schedule in Makati City or Davao City. Responsibilities include monitoring queues, staffing, and service levels in real time, tracking attendance and adherence, identifying risks, and

Qualifications

• At least 1 year WFM or RTA experience in a BPO setting.
• Proficiency in MS Excel and WFM tools.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Willing to work onsite on a shifting schedule.
• Must be based in Philippines.

Responsibilities

• Monitor queues, staffing and service levels in real time.
• Track attendance and schedule adherence.
• Identify and elevate risks impacting performance.
• Provide immediate recommendations to address gaps.

Skills

Analytical skills

Communication

Stakeholder management

Problem solving

Tools

MS Excel

WFM tools

Job description

Gratitude Jobs Ahead HR Inc is hiring a Real-Time Analyst (RTA) to monitor real-time operations in a Philippine BPO setting. The role requires at least 1 year of WFM/RTA experience and proficiency in MS Excel and WFM tools.

The candidate must be based in the Philippines and willing to work onsite on a shifting schedule in Makati City or Davao City. Responsibilities include monitoring queues, staffing, and service levels in real time, tracking attendance and adherence, identifying risks, and