Onsite Real-Time Analyst: Forecasting & Scheduling Pro

INFOSYS BPM LIMITED Philippine Branch; Taguig; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On

Outstanding career development

15% Night Differential

24 Leaves Annually

Job summary

INFOSYS BPM LIMITED Philippine Branch is seeking a Real Time Analyst to optimize staffing, forecast volumes, and drive data-driven decisions for client partners. The role emphasizes forecasting, scheduling, and reporting within a fast-paced BPO environment.

The ideal candidate has a 3-year RTA background, strong Excel/Power BI skills, and the ability to work onsite at BGC, Taguig in rotating shifts. Start ASAP is preferred.

Qualifications

• Bachelor's degree in any field.
• 3 years of RTA experience, preferably in BPO/Shared Services.
• Exposure to Scheduling, Capacity planning, Forecasting and Reporting.
• Knowledge of MIS Scheduling tools (PowerBI, VBA, Macros, Excel).
• Strong MS Office skills, especially Excel.
• Excellent organizational and analytical abilities; detail-oriented.
• Ability to multitask, follow directions, and work with clients.
• Excellent verbal and written communication; ethical standards.
• Willing to work in shifting schedules and onsite in BGC, Taguig.
• Available to start ASAP.

Responsibilities

• Create forecast and staffing models to optimize partner workforce and support business decisions.
• Provide resource planning oversight to divisions as a trusted advisor.
• Build relationships with partners and communicate trends with data-backed recommendations.
• Identify initiatives that impact volumes or staffing and assess staffing impact.
• Generate volume forecasts for inbound contact center and processing teams.
• Monitor and adjust drivers (volume, handle time, shrinkage, occupancy) against plan.

Skills

Forecasting

Scheduling

Capacity planning

Reporting

Excel

Analytical thinking

Detail-oriented

Client-focused

Strong communication

Education

Bachelor's degree

Tools

PowerBI

VBA

Macros

MS Office

Job description

INFOSYS BPM LIMITED Philippine Branch is seeking a Real Time Analyst to optimize staffing, forecast volumes, and drive data-driven decisions for client partners. The role emphasizes forecasting, scheduling, and reporting within a fast-paced BPO environment.

The ideal candidate has a 3-year RTA background, strong Excel/Power BI skills, and the ability to work onsite at BGC, Taguig in rotating shifts. Start ASAP is preferred.