Onsite L2 ERP Support Engineer - Complex Issue Resolver

Satellite Office; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Satellite Office in the Philippines is seeking an L2 Support Engineer to join our pioneer team onsite at Jollibee Tower, Ortigas. You will support a global ERP client from Australia, with a morning rotating shift and a vibrant, aweSOme culture that values growth and excellence.

As part of the L2 group, you will own cases from triage to resolution, replicate issues in a sandbox, run diagnostic scripts, troubleshoot module-specific data, and collaborate with the AU L3 team to evolve the product.

Qualifications

• Strong experience in providing Level 2 support for ERP systems.
• Acumatica experience is highly preferred.
• Payroll, HRIS, or workforce management platform experience is highly preferred (ADP, Employment Hero, Keypay, etc).
• Preferably with experience in other ERP platforms (SAP, Oracle, MS Dynamics, Netsuite)

Responsibilities

• Own complex Level 2 ERP support cases from triage through to resolution.
• Replicate customer issues in a sandbox environment to confirm the problem and identify the correct resolution path.
• Identify and execute existing diagnostic scripts to resolve known issues efficiently.
• Troubleshoot configuration, data, workflow, and integration issues within a defined module cluster.
• Proactively call customers or partners when it will lead to faster outcomes.
• Manage cases through the digital support portal with clear, professional written communication at every step.
• Escalate to the Australian L3 team when issues are novel with your investigation documented.
• Collaborate with the AU L3 team as the product evolves and new scenarios emerge.

Skills

ERP systems experience

Acumatica

SQL

Payroll/HRIS/workforce mgmt experience

Communication skills

Job description

Satellite Office in the Philippines is seeking an L2 Support Engineer to join our pioneer team onsite at Jollibee Tower, Ortigas. You will support a global ERP client from Australia, with a morning rotating shift and a vibrant, aweSOme culture that values growth and excellence.

As part of the L2 group, you will own cases from triage to resolution, replicate issues in a sandbox, run diagnostic scripts, troubleshoot module-specific data, and collaborate with the AU L3 team to evolve the product.